병원급식 종사자의 급식서비스 질 평가 = Evaluation of Foodservice Quality on the Viewpoint of Personnel in Hospital Foodservice

참고문헌 (Reference)

1 "환자 식사 만족도 향상을 위한 CQI 활동" 1997

2 "의료서비스 평가결과 및 개선안" 70-, 1997

3 "의료기관 서비스 평가제도" 1999

4 "의료기관 서비스 평가 결과 및 향후 계획" 52-, 1997

5 "새로운 경영 기법을 통한 병원급식 경영전략 실천 사례" 221-, 1998

6 "The development of quality management standards and tool for quality improvement of hospital food and nutrition services" Yonsei University 1999

7 "The assessment of foodservice satisfaction by orthopedic patients according to their involvement" 10 (10): 184-189, 2004

8 "The analysis of customers satisfaction with foodservice quality according to the types of foodservice" 10 (10): 309-321, 2004

9 "The Assessment of Patient Satisfaction in Accordance with Hospital Patients Food Service Cluster Groups" 5 (5): 83-91, 2000

10 "Service quality in restaurant" Yonsei University 1997

11 "Patients' Evaluation on Foodservice in University and General Hospitals" 2 (2): 616-623, 1997

12 "Hospitalized patients' perceptions of hospital foodservice Emphasis on the foodservice characteristics" 149-157, 1994

13 "Hospitalized patients' perceptions of hospital foodservice Emphasis on the food characteristics" 95-103, 1994

14 "Evaluation of patients' satisfaction with foodservice of mid-size hospitals in Busan Area" 32 (32): 1153-1163, 2003

15 "Development of quality assessment tool and application to customer-oriented hospital foodservice management" 37 (37): 329-338, 2004

16 "Development of a quality assessment model for hospital food and nutrition services With a manual for the adoption of Total Quality Management" Dongduk University 1997

17 "Analysis of patient satisfaction with hospital foodservice quality" 33 (33): 464-476, 2000

18 "Analysis of patient satisfaction and factors influencing satisfaction on hospital foodservice quality" 5 (5): 29-47, 1999

19 "A study of in-patients' evaluation on the dietetic foodservice" 1 (1): 43-53, 1995

20 "A case study of food quality in a hospital foodservice system With special reference to patient satisfaction" 29 (29): 348-356, 1996