경찰공무원의 감성역량과 조직유효성, 조직시민행동 간의 관계 및 상호 영향력 분석에 관한 연구 = A Study on Relationships among Emotional Competence, Organization Effectiveness and Organizational Citizenship Behavior of the Police and Analyses on Mutual Effects

다국어 초록 (Multilingual Abstract)

The study was focused on examining relationships among emotional competence, organization effectiveness and organizational citizenship behavior of the police as well as mutual effects, and the results of the research is as follows. First, it turned out that there were significant correlations among emotional competence, organization effectiveness and organizational citizenship behavior of the police, and it is interpreted that the stronger emotional competence, the higher organization effectiveness and organizational citizenship behavior. Second, as a result of analyses on relative explanatory effects of organization effectiveness and organizational citizenship behavior of the police on emotional competence, it turned out that the suitability of regression model of the emotional competence was significant with regard to organization effectiveness and organizational citizenship behavior of the police. The result indicates that organization effectiveness and organizational citizenship behavior can significantly predict the emotional competence of the police. In this regard, the study suggested followings in order to strengthen relationships among emotional competence, organization effectiveness and organizational citizenship behavior based on the result of the research. First, it is necessary to come up with a tool that can diagnose emotional competence at a time of recruiting police officers. Second, training needs to be provided to enhance emotional competence, and an educational process needs to be established and operated. Third, organizational citizenship behavior needs to be included in personal evaluation and compensation items. Last but not least, it is necessary to develop emotional competence techniques and create desirable organizational culture in an effort to induce organizational citizenship behavior from employees who suffer a lack of emotional competence.

참고문헌 (Reference)

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