감정노동과 여가 유형은 직무만족에 영향을 미치는가?: 항공사 직원의 감정노동 및 여가의 유형화에 대한 탐색적 시도 = Do the Types of Emotional Labor and Leisure affect Job Satisfaction?: Exploratory trial for Typology of Airline Employee`s Emotional Labor and Leisure

다국어 초록 (Multilingual Abstract)

In this study, we investigated the effects of airline company employee`s emotional labor upon job satisfaction. We also made exploratory trial of emotional labor & leisure activities on the basis of MECE principle under no prior studies and examined whether these types moderated the effect of emotional labor. The investigation of the relation between emotional labor components and job satisfaction showed that surface acting positively affected job satisfaction but not statistically significant, however, deep acting had statistically significantly positive effect on job satisfaction and showed very big standardized beta coefficient compared to surface acting. We did not find the moderating effect of emotional labor type and leisure type in parallel test, but the averages of surface acting, deep acting, job satisfaction in positive emotional labor group were higher than in neutral emotional labor group. Generally, respondents selected preferred leisure. Meanwhile, Women and/or college graduate respondents showed high job satisfaction, respondents of less than 3 year job career showed high deep acting. The interesting finding is that the averages of all variables of 3~5 year job careered respondents were low though some variables were not statistically significant. And cabin crew, section manager/director showed high job satisfaction. As s result of cross-tab analysis between emotional labor type, leisure type and demographic variables, more women worked in positive emotional labor group and selected individual leisure activity. Whilst, respondents regarded most work as positive emotional labor except General Affairs/Managements because of the characteristics of air transportation business.

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