태권도 체육관 서비스에 대한 수련생 만족도에 관한 연구 = (A) study how much training students satisfy Korean Marshall Art Gym Services

다국어 초록 (Multilingual Abstract)

In this study, we estimated quality and satisfaction degree for training students in Korean Marshall Art Gym, in order to know the relation between quality of Korean Marshall Art Gym services and satisfaction degree of training students. In addition, we examined closely what relations exist between their service quality and satisfaction degree.
After analyzing relations among these variable factors, we reached conclusions as follows.
1) Men have been shown higher score in response than women, but there is no difference in satisfaction for facilities, training methods, leaders and customer services by sex.
2) There is effective difference in satisfaction for leaders by age, while there is no effective difference in satisfaction for facilities, training methods and customer services by age. 13 years old training students show low satisfaction for leaders, while there is no critical difference in satisfaction for leaders in other ages.
3) Korean Marshal Art Gym training students generally satisfy facilities. Especially, sizes of gyms, variety of supplies, cleanness and ventilation by turn affect effectively positive influences on satisfaction degree, and training students feel normal for sizes of gyms, ventilation and cleanness while they think that supplies are various.
4) Korean Marshall Art Gym training students generally satisfy training methods. Especially, training methods and service quality including training time, variety of contents, supplementary exercising and fighting by turn affect effectively positive influences on satisfaction degree, and fighting show to have normal level of preference while supplementary exercising and training time are highly preferred.
5) Korean Marshall Art Gym training students satisfy leaders at best. Service quality of leaders including kindness, understanding and solving of training students's problems by turn affect positive influences on satisfaction degree, and training students think masters to teach well and are much interested in kindness and interests for training students.
6) Korean Marshall Art Gym training students generally satisfy customer service. Especially, Serviudce quality of customer service including personal consulting, phone consulting and events by turn affect effectively positive influence on satisfaction degree. While Korean Marshal Art Gyms have done many events, phone consulting or personal consulting show to be used infrequently in Korean Marshall Art Gyms.