Expertise and innovation : information technology strategies in the financial services sector

목차 (Table of Contents)

• CONTENTS
• List of Figures = ⅹ
• List of Tables = ⅹ
• Abbreviations = xi
• 1 EXPERTISE AND INNOVATION = 1
• Introduction = 1
• Strategy = 9
• Technology = 14
• Expertise = 19
• Structure of the Book = 23
• 2 CONTEXT AND METHODS OF THE STUDY = 25
• Retail Financial Services = 26
• Sectoral Change in the 1980s = 34
• Methodology = 38
• 3 THE CASE STUDIES = 43
• Introduction and Review = 43
• Case 1 : Bank of Scotland's CABINET project = 47
• Case 2 : Royal Bank of Scotland and the Royline corporate Cash Management system = 56
• Case 3 : Clydesdale Bank and the Telebank System of Home banking = 61
• Case 4 : Mutual Life and the Customer Care Project = 67
• Case 5 : Home and Auto's Management Information System = 75
• Case 6 : Premier Financial services' INDEX Package = 80
• Case 7 : Bank of Scotland VISA Centre = 85
• PART Ⅰ STRATEGY = 95
• 4 THE NEGOTIATION OF THE SECTOR = 99
• Sectoral Structure and Competences = 100
• Social Networks and Knowledge Exchange = 104
• 5 STRUCTURAL POSITION OF THE IS FUNCTION = 112
• Organizational Structure of Expertise = 113
• Structure of the IS Function = 119
• Control over the IS Function = 123
• The Managerial Claims of IS = 127
• 6 STRATEGY AND INNOVATION = 133
• Project Scope = 133
• Political Interests = 138
• Structural Positioning = 141
• PART Ⅱ TECHNOLOGY = 149
• 7 INFORMATION TECHNOLOGY AND FINANCIAL SERVICES = 151
• Evolution of IT in the Sector = 152
• Current Trends in Technologies = 156
• Current Trends in Applications = 161
• Conclusion : Applications and Implementation = 165
• 8 SOFTWARE DEVELOPMENT PRACTICES = 168
• The Management of Software Expertise = 169
• The Emergence of Software Engineering = 170
• Development Practices and the Case Material = 179
• Conclusion = 187
• 9 IMPLEMENTATION AND INNOVATION = 189
• The Nature of Implementation = 189
• The Exploitation of Expertise = 206
• 10 USER RELATIONS AND IT INTEGRATION = 209
• The Changing Role of Users = 210
• Integration Strategies and User Participation = 214
• Conclusion = 225
• PART Ⅲ EXPERTISE = 227
• 11 THE DIMENSIONS OF EXPERTISE = 229
• Expert Knowledge = 232
• Power and Expertise = 237
• The Tradeability of Expertise = 240
• Managing Expertise in Financial Service Firms = 243
• 12 IT CAREERS : ORGANIZATIONAL AND OCCUPATIONAL STRATEGIES = 247
• Introduction = 247
• MSD and the CABINET Project = 252
• Survey Findings = 258
• IT-Skilled Careers = 268
• 13 THE ECONOMY OF IS EXPERTISE = 278
• Black-boxing and the Commodification of IT = 280
• Collaborative Development in the Case Firms = 285
• Provision by Markets and Hierarchies = 290
• 14 CONCLUSIONS = 297
• Introduction = 197
• Strategy and the Sectoral Context = 300
• Technology and Expertise = 305
• The Management of Expertise = 308
• REFERENCES = 315
• INDEX = 327