부동산업에서 6시그마 경영의 활용 = A Study on the Use of Six Sigma Management in the Real Estate Industry

다국어 초록 (Multilingual Abstract)

In this study, basic concept of six sigma management are presented firstly, the case studies of real estate companies adopting six sigma management are analyzed secondly, and thirdly, the activating measures of six sigma management in the real estate industry are examined. Six sigma management was introduced by Motorola in the 1980s, and expanded globally by GE. Now, Six sigma management is used by many service industries including real estate industry. Although many real estate companies in Korea are small and less specialized, six sigma management can be widely used in the real estate company, considering the future evolution of real estate industry. Especially, real estate investment companies, real estate asset management companies and real estate service companies can best use six sigma management. In order to use six sigma management more efficiently, selecting core and important six sigma projects, starting the voice of customers, preceding data gathering and construction of 11` systems, developing firm-specific six sigma process, and appling various tools in the stage of Improvement, are needed.