이직율이 다른 페스트푸드업장에 근무하는 비정규직원의 직무만족도 분석 = Job Satisfaction Analysis of Contingent Workers Working at Fast-Food Outlets with Different Turnover Rate

다국어 초록 (Multilingual Abstract)

The purpose of this study is to investigate the differential perceptions of job satisfaction factors of part-time workers who are an essential and flexible source of labor in fast-food industry.Based on actual turnover rate data from McDonalds outlets over a period of 5 months, we used a sample of 122 part-time workers from 6 outlets. It was hypothesized that their perception would show significant differences in job satisfaction factors.Job satisfaction factors were divided into three categories(working condition, human relationship and environment) by factor analysis. The result of ANOVA indicated that working condition and human relationship differed significantly between each group with different turnover rates. The most important finding was that part-time workers of low turnover rate outlets showed high satisfaction in the human relationship category.

참고문헌 (Reference)

1 "패밀리레스토랑 종업원의 상사의 지원 및 분배 공정성이 직무만족과 조직시민행동에 미치는 영향에 관한 연구" 한국외식경영학회 5 (5): 31-32, 2002

2 "패밀리레스토랑 조리종사원의 이직원인에 관한 연구" 한국조리과학회 17-, 2001

3 "패밀리레스토랑 비정규직 종사원의 관리방안에 관한 연구" 한국관광산업학회 16 : 23-27, 2002

4 "외식산업 종사원의 직무만족도에 관한 연구-서울시내 패밀리레스토랑을 중심으로-" 한국조리학회 6 (6): 79-95, 2000

5 "외식산업 조리종사자의 직무만족과 이직성향에 대한 실태분석" 한국조리학회 9 (9): 52-, 2003

6 "외식사업창업실무론" 현학사 17-18, 2004

7 "역할 모호성이 직무성과 및 직무만족에 미치는 영향에 관한 연구" 대한관광경영학회 17 (17): 67-68, 2002

8 "사회조사방법론" 학현사 245-, 2003

9 "사회과학연구방법론" 법문사 2002

10 "비정규직 근로자의 직무만족도와 이직의도 결정요인에 관한 연구" 한국노동경제학회 279-303, 2000

11 "레스토랑 비정규노동의 전략적 관리방안에 관한 연구" 한국호텔경영학회 72 (72): 53-78, 1998

12 "대구지역 관광호텔 조리종사원 실태와 직무만족에 관한 연구" 한국조리과학회 12 (12): 138-145, 1999

13 "다변량분석의 이론과 실제" 학문사 113-, 2001

14 "The Nature and Causes of Job Satisfaction Handbook of Industrial and Organizational Psychology" Rand Mcanlly College Publishing Co 130-, 1976

15 "The Motivation to Work" John Wiley and Sons 52-89, 1979

16 "The Impact of Job Satisfaction on Turnover Intent A Test of a Structural Measurement Model Using a National Sample of Workers" 38 (38): 2001

17 "Shattering the Myths of the Part-time Worker" 35 (35): 70-73, 1995

18 "Organizational Citizenship A Comparison between Part-time and Full-time Service Employees" 44 (44): 33-42, 2003

19 "Journal of Applied Psychology" 267-276, 1978

20 "Job Satisfaction^Life Satisfaction and Turnover Intent among Food-service Manager" 42 (42): 38-45, 2001

21 "Job Satisfaction and Turnover among Psychiatric Technicians Journal of Applied Psychology" 603-609, 1974

22 "Get in stride with GENERATION Y" 11 (11): 57-65, 2001

23 "Employee Benefit Packages for Part-time Workers" 72-82, 1993

24 "Economic and Sociological Perspectives on Employment Relations" 1103-1132, 1992

25 "Dualism in Part-time Employment" 330-347, 1992

26 "21세기형 인적자원 관리- 뉴 패러다임과 실천과제" 명경사 364-, 2001

27 "2003 영업결산보고서" 2003