캠퍼스포탈서비스 사용자만족에 영향을 미치는 요인에 관한 연구 : 수도권 소재 대학을 중심으로 = Influencing Factors on User Satisfaction with Campus Portal Services : focused on the Universities in the Metropolitan Area

다국어 초록 (Multilingual Abstract)

Campus portal services have become popular among universities for giving them a competitive advantage. To attract the best students, universities want to give the impression that they are at the forefront of information technology and offer the most convenient services. The evaluation of user satisfaction with campus portal services is an increasingly important topic in view of the growth in the number of university offering those services.
This study investigates the causal relationships between university students' satisfaction as end-user with campus portal services and influencing factors on the user satisfaction. User satisfaction is defined as being composed of End-user Computing Satisfaction factors developed by Doll and Torkzadeh. The predictors of user satisfaction consist of use-ability, self-efficacy, playfulness, design and supported service. In the present paper, data from 316 university students dwelling in the metropolitan area supported the construct validity and composite reliability. The results showed that of the five predictors investigated, use-ability, playfulness, design and supported service were found to be significantly related with user satisfaction. The findings have implications for reference as well as information offering for maintenance and improvement of campus portal services.

국문 초록 (Abstract)

캠퍼스포털이 경쟁우위를 제공해 줄 것으로 고려되면서 대학들 사이에서 관심이 되고 있다. 이는 대학들이 우수한 학생들을 유치하기 위해 가장 편리한 서비스를 제공하고 정보기술에 앞선다는 인상을 주기를 원하기 때문이다. 캠퍼스포털서비스를 제공하는 대학들의 증가와 이에 대한 사용자만족 평가는 점점 중요한 주제가 되고 있다.
본 연구에서는 캠퍼스포털서비스에 대한 최종사용자로서 대학생들의 만족과 그 영향요인들 사이의 관계를 분석한다. 캠퍼스포털서비스에 대한 사용자만족을 Doll과 Torkzadeh가 개발한 최종사용자컴퓨팅만족요인들로 구성하여 정의하였다. 그리고 사용자만족에 영향을 미치는 선행요인들로 사용능력, 자기효능감, 흥미성, 디자인 그리고 지원서비스를 설정하였다.
실증분석을 위해 수도권 소재의 대학을 다니는 316명의 대학생들을 대상으로 한 설문조사 자료를 바탕으로 측정도구에 대한 구성신뢰성 및 구성타당성을 검정하였다. 본 연구의 결과 사용능력, 흥미성, 디자인, 지원서비스가 사용자만족과 유의한 관계가 있는 것으로 나타났다. 본 연구의 결과는 캠퍼스포털서비스의 개선과 유지보수를 위한 정보제공 및 고려사항들을 제시하는데 의의가 있다.

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