서비스 공급사슬에서 HR과 서비스운영부서의 통합이 기업성과에 미치는 영향

참고문헌 (Reference)

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2 이학식, "시장지향성과 성과: 사원만족, 고객만족 및 기업이민지의 매개적 역할" 27 (27): 157-184, 1998

3 이민호, "서비스 기업에 있어서 종업원, 고객 및 수익성과의 관계에 관한 연구" 한국생산관리학회 13 (13): 47-68, 2003

4 이민호, "공급사슬에서 정보시스템의 활용이마케팅/생산 통합과 기업성과에 미치는 영향" 국제e-비즈니스학회 9 (9): 3-22, 2008

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