The gap analysis between competencies incorporated into Korean university hospitality curricula and those hospitality industry demands = 한국의 대학교 호스피탈리티 교과과정에 구현된 능력과 산업체가 요구하는 능력과의 차이분석

국문 초록 (Abstract)

이 연구의 목적은 현재 4년제 대학의 관광 및 호텔경영학과 교과과정에 구현된 능력과 호텔과 레스토랑 산업이 요구하는 능력 간에 차이를 실증분석하고, 분석결과를 한국 대학의 관광ㆍ호스피탈리티 학과의 효과적인 교과과정 수립에 도움이 되고자하는 것이다. 연구대상은 호텔실무자, 레스토랑 실무자, 대학 교수, 그리고 졸업반 학생의 네 그룹이며 이 네 그룹이 선행연구에서 추출된 31개의 능력에 대한 중요도와 구현도 인식의 차이가 있는지를 조사하였다. ANOVA 테스트로부터 31개 능력항목을 6개 측정변수로 축소 분류하였으며 중요도 인식에 있어서는 네 그룹이 신뢰도 0.00 수준에서 유의미한 차이를 나타냈으며 구현도에 있어서는 0.00 수준에서 제한적인 차이를 나타냈다. 평균분석에서는 전 능력항목에서 구현도가 중요도보다 낮게 나왔으며 중요도-구현도 맵에서도 네 그룹이 서로 다른 배치를 나타났다. 중요도와 구현도의 차이가 가장 큰 항목은 대인관계, 이문화 인식, 개인적 특성, 커뮤니케이션과 호텔전산시스템으로 나타나서 호텔전산시스템을 제외하고는 모두 일반적 경력전이능력에 속하는 것이다. 이러한 전이능력은 교실환경에서보다도 개인의 다양한 활동으로부터 습득되는 경우가 많음으로 일일이 교과과정에 반영하는 것이 어려워진다. 그러므로 교과과정 수립은 호스피탈리티 산업에서 필요한 고유한 능력과 일반적 경력전이능력을 균형 있게 반영해야 할 것이다.

다국어 초록 (Multilingual Abstract)

At present, there is little information available to identify what specific competencies are taught and what ought to be taught to make a student more marketable in Korean hospitality industry. The purpose of this study was to analyze the gap between competencies reflected in Korean hospitality and tourism curricula and those the industry practitioners demand. 396 hospitality educators, hotel and restaurant practitioners and seniors were asked about which competencies were considered as important and to what extent they were incorporated into the curricular. Both ANOVA and Importance-Incorporation (I-I) Grid were employed to analyze the data. The result of ANOVA test for the 6 categories of competence items showed that importance levels of four groups were significantly different while incorporation levels were minimally different. I-I grid of the four groups found that each group of the sample had different perception about the gap between importance and incorporation. However, the four groups of the sample commonly showed that the following competencies had significant gap between importance and incorporation; interpersonal skills, hotel computer systems, cultural awareness, communication, and personal traits.

목차 (Table of Contents)

• Abstract
• Ⅰ. Introduction
• Ⅱ. Literature Review
• Ⅲ. Methodology
• Ⅳ. Result Analysis
• Ⅴ. Conclusion
• References
• 요약

참고문헌 (Reference)

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