The COVID-19 pandemic accelerated global reliance on ICT, fundamentally reshaping personal and professional interactions. While its immediate effects have subsided, digital dependence persists, making ICT literacy a key factor in long-term overall lif...
The COVID-19 pandemic accelerated global reliance on ICT, fundamentally reshaping personal and professional interactions. While its immediate effects have subsided, digital dependence persists, making ICT literacy a key factor in long-term overall life satisfaction.
This study examines ICT literacy’s impact across three phases—pre-pandemic (2019), early pandemic (2020), and advanced pandemic (2021)—to assess its lasting effects in the post-pandemic era.
Using Social Cognitive Theory and Social Support Theory, this study employs Structural Equation Modeling (SEM) with multi-group analysis. Results indicate that as digital engagement deepened, basic ICT skills became insufficient, while advanced competencies grew essential for maintaining satisfaction. This shift extends beyond the pandemic, influencing employment, education, and social structures.
Findings highlight the need for sustained ICT literacy development to support hybrid work, digital services, and AI-driven interactions. This study provides insights for policymakers and educators on fostering digital resilience and equitable access, ensuring individuals can navigate evolving digital landscapes.