심리적 주인의식의 선행요인과 결과요인에 관한 연구 = 호텔종사원을 대상으로

다국어 초록 (Multilingual Abstract)

The purpose of this paper is to examine the antecedents(empowerment, participation, and personality) and the consequences(job satisfaction, organization commitment, and job performance) of psychological ownership. 430 questionnaires were distributed to the hotel employees working in Busan(2010, 6/15~6/25), and 415 were returned. After excluding 3 unusable cases which had unacceptable level of missing data, 412 cases were used for analysis. Main results of this study are indicated below. First, both working position and job retention had a significant impact on the level of psychological ownership while employment(regular vs. contingent) status had not. Working period was found to significantly affect the degree of psychological ownership. Second, both empowerment and participation had a significant influence on psychological ownership. Extraversion, openness and conscientiousness had significant influence on psychological ownership while neuroticism and agreeableness had no significant impact. Results also indicated that psychological ownership had a significant impact on job satisfaction, organization commitment, and job performance. Job satisfaction significantly affected job performance, whereas, organization commitment did not. A couple of managerial implications were suggested to improve human resource management and recruit policy in the hotel industry. Findings in this study have some limitation in that self-report questionnaire might cause common method bias.