접객종업원의 교환관계와 조직서비스효율성에 관한 연구

목차 (Table of Contents)

• I. 서론
• II. 배경연구와 가설설정
• 2.1 종업원의 교환관계
• 2.2. 교환관계와 심리적 임파워먼트
• 2.3 교환관계와 직무만족
• 2.4 심리적 임파워먼트, 직무만족, 종업원 서비스행위
• 2.5 종업원서비스행위와 고객서비스 효율성
• III. 조사방법
• 3.1 표본과 자료수집
• 3.2 측정척도
• IV. 분석결과
• 4.1 척도타당성
• 4.2 구조모델결과
• 4.3 HLM 결과
• V. 결론
• 5.1 요약과 논의
• 5.2 관리적 시사점
• 5.3 한계와 미래연구
• 참고문헌
• Abstract

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