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1 유정상, "서비스 블루프린트와 FTA를 이용한 서비스 신뢰도 평가모델" 한국산업경영시스템학회 35 (35): 194-201, 2012
2 Tan, A., "What happens to integrated product development models with product/service-system approaches" 18-20, 2006
3 Arlow, J., "UML and the Unified Process :Practical Object-Oriented Analysis and Design" Addison-Wesley 98-120, 2002
4 Cooka, M., "The transfer and application of product service systems : from academia to UK manufacturing firms" 14 (14): 1455-1465, 2006
5 Moore, J. F, "The Death of Competition : Leadership and Strategy in the Age of Business Ecosystems" Harper Collins 1997
6 Cronin, M. J., "Smart Products, Smarter Services : Strategies for Embedded Control" Cambridge University Press 201-235, 2010
7 Bitner, M. J., "Service blueprinting : A practical technique for service innovation" 50 (50): 66-94, 2008
8 Moon, S. K., "Service Representation for Capturing and Reusing Design Knowledge in Product and Service Family using Object-Oriented Concepts and an Ontology" 20 (20): 413-431, 2009
9 유은진, "Service Development using Fuzzy QFD in the banking industry" 한국품질경영학회 43 (43): 103-124, 2015
10 Johnson, M.W., "Reinventing your business model" 51-59, 2008
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