우리나라 여행업 종사원의 개인간 갈등요인에 관한 연구 = A Study on the Inter - Conflict Factors of Travel Agency's employees of korea

다국어 초록 (Multilingual Abstract)

The purpose of this study is to inter-conflict factors of travel agency's employees and to suggest the management techniques. The research acope was limited to travel agencies in the 6 areas(Seoul, Pusan, Taegu, Incheon, Gwangju, Cheju-island) consisting of General Travel Agency employees(319 persons), Domestic Travel Agency employees(157 persons), Overseas Travel(131 persons). An employees working for a company with higher the monthly average income were experiencing conflict due to "the lack of superior's sincerity for propositions". An employees working for a company with shorter the total service period were experiencing conflict due to " the ambiguousness of personal role". An employees working for a company with greater the number of employees were experiencing conflict due to "interpersonal communication obstacle". The managing techaniques, "forcible demand(order) of superior", "improvment of promotion system", employee's training, improvement of organization mood", "compromise between persons who are involved in conflict", "Avoidance between persons involved in conflict" should be implemented in general.

목차 (Table of Contents)

• Ⅰ. 서론
• Ⅱ. 갈등요인의 이론적 배경
• Ⅲ. 실증연구방법
• Ⅳ. 실증분석결과
• Ⅴ.결론
• 참고문헌