치과위생사들의 직무 스트레스와 대처반응에 관한 연구 = A Study on Dental Hygienists' Job Stress and Their Reactions upon Them

다국어 초록 (Multilingual Abstract)

This study intends to research the job stress dental hygienists have experienced and their reactions upon it. By analyzing and examining the factors of job stress, the management methods to solve their causes and stir up the morale of dental hygienists are tried to be grouped.
As the object of this research, dental hygienists who work for dental clinics, dental private hospitals, or dental surgery of university hospitals located in Seoul were selected. As the research instrument to measure dental hygienists' job stress and their reactions upon it, the questionary of Yoon, Dae Ha(1991) was used as modified and supplemented the measurement of the job stress factors was classified on the basis of the theoretical study on job stress of Song, Dae Hyun(1986). The period of materials collection was 30 days from December 4, 1995 to January 5, 1996. The questionaries were distributed and then collected by direct visit or mail. 230 questionaries were collected, but 217 were used in analysis of materials except 13 which are hard to analyze. The materials analysis was computed in the statistics by SPSS after being encoded. The general characteristics of the objects were computed by using real number and percentage, and the differences of job stress according them were analyzed. To analyze the differences of dental hygienists' reactions, average mean points and standard deviations were computed and F certification(ANOVA) were executed.
The results obtains through this study are as follows;
1. The results induced through researching general factors of dental hygienists' job stress and analyzing them are as follows;
1) it was showed that among the factors of job stress, the highest mean point was the factor related with job, and the next the factor related with individual, the factor related with Organization, and the physical environment factor in order.
2) In the factors of stress according to working organs, the factor related with individual showed meaningful differences in the statistics(p＜0.05).
3) In the factors of stress according to the average of patients in a day, the factor related with Organization showed meaningful differences in the statistics(P＜0.05).
4) In the factors of stress according to the number of assistant staffs, the factor related with Organization showed very meaningful differences in the statistics(P＜0.0001).
5) In the factors of stress according to division of labor, the factor related with individual and the physical environment factor showed meaningful differences in the statistics(P＜0.05, p＜0.001).
2. The results induced through researching general reactions upon the factors of dental hygienists' job stress and analyzing them are as follows;
1) The findings compared with the reactions upon the factors of stress according to working organs - in the factor related with individual an event was accepted affirmatively, the impact of the event was controlled, and it was met with confidence - showed meaningful differences in the statistics(p＜0.05, p＜0.05, p＜0.05).
2) The findings compared with the reactions upon the factors of stress according to the average of patients in a day - in the factor related with organization an event was forecasted in advance, it was accepted affirmatively, the impact of the event was controlled, and it was met with confidence - showed meaningful differences in the statistics(p＜0.01, p＜0.05, p＜0.05, p＜0.05).
3) The findings compared with the reactions upon the factors of stress according to the number of staffs - in the factor related with organization an event was forecasted in advance, it was accepted affirmatively, the impact of the event was controlled, it was met with confidence, and it was discussed and consulted with others - showed meaningful differences in the statistics(p＜0.01, p＜0.01, p＜0.001, p＜0.001, p＜0.001). And in the factor related with individual the findings - it was accepted affirmatively, the impact of the event was controlled - showed meaningful differences in the statistics(p＜0.05, p＜0.05).
4) The findings compared with the reactions upon the factors of stress according to division of labor - in the factor related with individual and the physical environment factor an event was forecasted in advance, it was accepted affirmatively, the impact of the event was controlled, it was met with confidence, and it was discussed and consulted with others - showed very meaningful differences in the statistics(p＜0.01, p＜0.01, p＜0.01, p＜0.001, p＜0.001). And in the factor related with job the findings - it was accepted affirmatively, the impact of the event was controlled, and it was met with confidence, and it was discussed and consulted with others - showed meaningful differences in the statistics(p＜0.01, p＜0.05, p＜0.01, p＜0.05).