감정노동-소진과정에서 자기효능감의 조절효과 = Moderating Effects Of Self-Efficiency in The Emotional Labor And Burn-Out Process

참고문헌 (Reference)

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2 김상희, "판매원의 감정지능과 탈진감 및 고객 지향적 판매행동의 관계에 관한 연구" 한국경영학회 35 (35): 183-225, 2006

3 신강현, "일반직 종사자를 위한 직무 소직 척도(MBI-GS)에 대한 타당화 연구" 한국산업및조직심리학회 16 (16): 2003

4 김상표, "감정노동과 직무상황이 서비스 종업원들의 심리적 안녕에 미치는 효과" 한국인적자원관리학회 15 (15): 79-102, 2008

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