중소기업 정보화의 주요관리이슈와 주요성공요인에 관한 실증적 연구

다국어 초록 (Multilingual Abstract)

The purpose of this study is to identify the key management issues and critical success factors of information systems by organizational characteristics in korean small and medium firms, and also to investigate the relationships between key management issues and critical success factors. To accomplish this purpose, we analyzed 110 questionnaires from small and medium companies. The results show that the domestic small and medium firms consider some issues -construction & utilization of communication network, building and effective operation of database, standardization of practices, system integration, etc.- as the important ones, and some critical success factors -support of top management, formalization of standard architecture, user involvement, high quality software, etc.- as the necessary ones. From the research results, we could find that there are relationships between key management issues and critical success factors, and that the relationships differ by organizational characteristics.