전자정부 웹 포털의 시민지식관리 매커니즘

국문 초록 (Abstract)

최근 KM과 CRM 연구분야에서는 이 둘의 통합이 시너지 효과를 가져올 것이라고 보고, 이 둘의 통합 관점으로서 CKM을 제안하고 있다. 이에 본 연구는 CKM 관점을 전자정부 포털 상에서 적용하여 시민지식관리 매커니즘을 도출하는 것을 목적으로 하였다. 이는 그동안 전자정부 포털에서 시민의 지식을 적절하게 다루지 못했으며, 특히 지식관리가 이행되는 정도를 다루지 못하고 있다는 문제인식에서 출발한다. 따라서 본 연구는 포털 상에서 시민의 지식관리가 이행되는 매커니즘을 제안하였으며, 이는 시민을 위한 지식접근, 시민에 관한·시민으로부터의 지식창출 그리고 시민간 지식이전의 구성요소를 갖는다.

다국어 초록 (Multilingual Abstract)

Recent studies conducted in the fields of Knowledge Management(KM) and Customer Relationship Management (CRM) have proposed Customer Knowledge Management(CKM) as a integrated approaches of them because two approaches can have great synergies. So the purpose of this paper is to apply the CKM on the e-Government web portal and draw the Citizen Knowledge Management(CiKM) Mechanisms. It started out with recognizing the problem that Citizen Knowledge(CK) hasn’t been adequately addressed on the e-government portal, particularly degree of KM implementation. Therefore this paper suggested CiKM Mechanisms on the e-government portal that is comprised of three aspects; Knowledge Access for Citizen, Knowledge Creation about·from Citizen, Knowledge Transfer among Citizen.

목차 (Table of Contents)

• 요지
• Abstract
• 1. 서론
• 2. 고객지식관리의 특징과 의의
• 3. 웹 포털의 고객지식관리 매커니즘 관련 연구
• 4. 전자정부 웹 포털의 시민지식관리 매커니즘
• 5. 결론
• 참고문헌

참고문헌 (Reference)

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