호텔음료교육에 대한 인식이 직무만족과 영업성과 지향수준에 미치는 영향 = The Influence of the Employees’ Perception of Beverage Service Training on Job Satisfaction and Sales Performance in Hotels

다국어 초록 (Multilingual Abstract)

The purpose of this study was to investigate the effect of employee’s perception of hotel’s beverage service training on job satisfaction and sales performance in Hotels.The research methods divided into two sections as follows: Depth interviews were conducted to general managers who worked in five leading hotels in Seoul and self-administered questionnaires were distributed to the same hotel employees who have experienced beverage service training.The results of the study were as follows. Firstly, there is a statistically significant difference (p<0.01) between the perception of ‘importance of beverage service training’ and three types of satisfaction including ‘job achievement’, ‘individual achievement’ and ‘social achievement’. More specifically, ‘importance of beverage service training’ showed more highly perceived outcomes in terms of ‘job achievement’ and ‘individual achievement’ than ‘social achievement’. Secondly, significant differences were revealed between the perception of ‘frequencies of beverage service training’ and two types of satisfaction including ‘individual achievement’ and ‘social achievement’ at the .001 level. Particularly, the perception of ‘frequencies of beverage training’ showed the highest mean score in term of ‘individual achievement’. Finally, employees’ ‘individual achievement’ and ‘job achievement’ exerted significantly positive influence on sales performance.

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