환경요인이 품질경영활동 및 품질성과에 미치는 영향에 관한 연구

다국어 초록 (Multilingual Abstract)

Quality management is an effort to take superior competition in markets and face them with dynamic environmental transitions of recent enterprises. In other words, quality management, which is different from the past marketing era, can affect choices that effect survival of enterprises in a customer based era.
From the 1970s, South Korea has been promoting the quality management activities with industries so that it can improve the quality and increase exports. However, the fact is that in most industries, the quality management system is still not established well and does not achieve expected outcomes of the enterprise that introduced the quality management system.
With consideration of current situation, this study is an actual analysis to recognize an effect of the management achievement; that is, the quality achievement and the financial achievement. In order to analyze the effect, enterprises in South Korea were sampled. Several factors such as the participation of chief executive officer (CEO), the process control, the education training, and the quality material and report were also analyzed to research the management achievement.
First, environmental factors are researched by the environmental management activity and documents of relative fields are examined to establish the concept of the environmental factors.
Second, essential quality is researched by the quality management activity and documents of relative fields are examined to establish the concept of the quality management.
Factors such as environmental factors, intensity of competition, participation of CEO, process control, education training, quality material and report, and variable of population statistics(sex and age), are independent variables. The quality achievement and the financial achievement are set as outcome variables. Therefore, as a hypothesis is established and verified through these variables, the theoretical model is analyzed entirely.
In order to achieve the purpose of this study, members of enterprises were sampled for a total of 140 surveys collected. By using SPSS, the actual analysis was examined and the explanation of the relationship among each variable was based mainly on regression analysis. The followings are the result of the study.
First, from hypothesis 1, the result shows that as independence variables, the environmental factors and affect significantly to the qulity management of one of outcome variables. Furthermore, the result shows that the environmental uncertainty and intensity of competition also significantly affect the financial achievement significantly.
Second, the result shows that as independence variables, the participation of the CEO and the process control affect significantly to the financial achievement of one of outcome variables. Furthermore, the result shows that the participation of the CEO and process control also significantly affect the financial achievement significantly.

목차 (Table of Contents)

• 제1장 서론 = 1
• 제1절 연구 목적 = 1
• 제2절 연구방법 및 법위 = 4
• 제2장 이론적 배경 = 6
• 제1절 기업 환경에 관한 이론적 배경 = 6
• 1. 기업환경의 의의 = 6
• 2. 기업환경에 대한 접근 방법 = 8
• 제2절 품질경영활동 요인에 대한 이론적 연구 = 16
• 1. 품질경영활동의 정의 = 16
• 2. 품질경영활동 요인에 관한 연구 = 18
• 제3절 경영성과에 대한 이론 연구 = 32
• 1. 경영성과에 관한 정의 = 32
• 2. 품질경영활동과 경영성과와의 관계 = 35
• 제3장 연구모형의 설계 = 37
• 제1절 연구모형과 가설의 설정 = 37
• 1. 연구모형의 설정 = 37
• 2. 연구가설의 설정 = 38
• 제2절 변수의 조작적 정의 = 38
• 1. 환경요인 = 38
• 2. 품질경영활동 요인 = 39
• 3. 품질성과 요인 = 42
• 제4장 실증분석 및 결과 = 45
• 제1절 표본의 특성 = 45
• 제2절 측정도구의 신뢰도와 타당도 분석 = 46
• 1. 신뢰도 분석 = 46
• 2. 타당도 분석 = 48
• 제3절 가설의 검증 = 52
• 제4절 검증 결과의 요약 = 58
• 제5장 결론 = 61
• 제1절 연구의 요약 = 61
• 제2절 연구의 시사점 = 62
• 제3절 연구의 한계점 및 미래 연구방향 = 63
• Abstract = 65
• 참고문헌 = 68
• 설문지 = 72
• 조사문권 = 77