서울시 자원봉사센터 자원봉사 관리자의 역량모델 개발 = The Development of a Competency Model for Volunteer Managers of the Seoul Volunteer Center

다국어 초록 (Multilingual Abstract)

The purpose of this study was to develop and validate a competency model for volunteer managers of the Seoul Volunteer Center. To achieve this goal, BEI was conducted for ten high-performers with experience in volunteer management minimum five years. Survey was conducted for volunteer managers working at Seoul Volunteer Center, 122 data was analyzed for validation test. The findings of this study were as follows. First, Volunteer managers competency was separated by foundational competencies, leadership competencies, job competencies. Second, Five foundational competencies were developed other than ‘trust building’ and sense of responsibility. Third, Leadership competencies was separated again depending on rank as manager leadership and staff leadership. Twelve leadership competencies were developed other than conflict management and self management. Finally, job competencies were consist of planning & PR, activity support, resource management. Ten job competencies were developed other than establishing volunteer centers operating strategy, planning volunteer project, and managing DB & result. All competencies were developed including with its definition and behavioral indicators. Survey results showed 90.1% average positive rate that means the competency model was valid. This study is significant for laying the foundation of competency-based HR of volunteer managers and will be utilized in systematic diagnosis and curriculum development of volunteer managers.

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