디자인씽킹 기반 온라인 협력학습 지원 인공지능 챗봇 설계원리 개발 = A Developmental Study on Design Principles for Artificial intelligence chatbot in design thinking-based online collaborative learning

다국어 초록 (Multilingual Abstract)

Online collaborative learning based on design thinking is a useful approach in that it helps learners improve their problem-solving and collaborative capabilities. However, in an online collaborative learning environment, teachers cannot effectively teach multiple learning groups due to physical and temporal limitations, which in turn lowers the quality of collaborative learning. Accordingly, this study developed design principles and detailed guidelines for artificial intelligence chatbots that help overcome the physical and temporal limitations of online collaborative learning and support learners’ design thinking process. To this end, with the design and development research methodology, the initial design principles were derived through literature review, and two expert validations and one field evaluation for high school students were conducted. As a result, ‘principle of providing structured guidance’, ‘principle of providing adaptive support’, ‘principle of promoting collaboration between learners’, ‘principle of forming friendly relationship between learner and chatbot’, ‘principle of promoting learner’s usability’ and 19 detailed guidelines were derived. Through this study, it is expected to provide implications for the role of artificial intelligence chatbots as a customized support tool for online collaborative learning based on design thinking.

참고문헌 (Reference)

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