This study was to compare competitiveness among tourism hotels in Seoul city according to customers` cognition of importance of hotel selection attributes. From the literature review, positioning theory was identified and hotel selection attributes we...
This study was to compare competitiveness among tourism hotels in Seoul city according to customers` cognition of importance of hotel selection attributes. From the literature review, positioning theory was identified and hotel selection attributes were extracted and utilized to measure their degree of importance as crucial attributes. A total of 170 useful sample were collected from tourism hotels such as Silla, Lotte, Intercontinental, W, Hilton, Grand Hyatt and Ritz Carlton. Reliability analysis, EFA, cluster analysis, MDS analysis were performed for positioning analysis in this study. The findings showed that there were differences of importance of hotel selection attributes and of hotel preference. Theoretical and managerial implications were discussed in the conclusion.