Ticking bombs : defusing violence in the workplace

목차 (Table of Contents)

• CONTENTS
• Chapter One WORKPLACE VIOLENCE: CAN IT HAPPEN HERE? = 1
• The Myth of the Safe Workplace = 4
• Defining Our Content = 5
• The Role of the Media = 6
• The Villain as Victim = 8
• The Perception of Workplace Violence = 10
• National Statistics-Startling and Incomplete = 11
• Drug and Alcohol Abuse Parallels = 15
• The Business Readership = 16
• The Workplace Violence Spectrum = 18
• The Normal Employee = 19
• The Covert Employee = 19
• The Fence-Sitter = 20
• The Overt Employee = 20
• The Dangerous Employee = 20
• The Cost of Workplace Violence: Real and Hidden = 21
• A Business Message for the Times = 23
• Chapter Two TOXIC WORLD, TOXIC WORKPLACE = 25
• Our Toxic Society = 25
• The Self-Esteem Gap: A Broken Bridge = 30
• The Workplace as Provider = 31
• The Factory as Family = 33
• The Loyalty Myth = 35
• Intervention Strategies = 36
• The Financial Impact of Nonlethal Workplace Violence = 39
• The Toxic Company and Toxic Bosses = 41
• Chapter Three WHY HIRE TROUBLE? SAFE HIRING PRACTICES = 46
• Networking: Prequalifying Your Applicants = 49
• Preemployment Screening, Testing, and Evaluation = 49
• Application Review = 50
• Background Check Criteria--The Critical Five = 52
• Work History = 52
• Military History = 52
• Criminal History = 53
• Credit History = 53
• Driving Record = 54
• Alphabet Soup: Labor Department Lessons = 55
• Asking the Right Questions: Thinking like a Psychologist = 56
• Discovering Personality Disorders: Careful Questions May Reveal Some Fatal Flaws = 60
• What to Look for in Applicants with Potential Personality Disorders = 60
• Screening for Highly Paranoid Persons = 61
• Screening for Antisocial Persons = 61
• Screening for Borderline Personality People = 62
• Rationalization Road Hazards = 62
• The Luxury of the Multiple Interview = 65
• Your Hiring Handbook: When in Doubt, Don't = 67
• Trusting Your Gut Instincts = 68
• The Myth of the Perfect Employee = 69
• Chapter Four CAUTION! DISGRUNTLED EMPLOYEE AHEAD! = 72
• Cases and Incidents = 73
• Reading the Signs = 78
• Common Characteristics of Perpetrators of Violence in the Workplace = 79
• Early Warning Signs of Emotional Dysfunction = 89
• Chapter Five PROBLEM EMPLOYEES, PROBLEM BEHAVIORS: A CASE STUDY IN WORKPLACE HOMICIDE = 93
• The Robert Mack Interview = 93
• End of Interview = 133
• Chapter Six SAFE DISCIPLINE = 135
• What's Wrong with Traditional Discipline: A Difference in Approaches = 137
• Management by Movement = 140
• Bad from the Start: The Wrong Approach to Discipline = 142
• Decide Who Should Discipline = 145
• The Role of the Psychologist as a Pre- or Postdiscipline Consultant = 146
• Disciplining the Discipliner: Coping with the Problem Supervisor = 149
• The Grote-Harvey Model for Discipline, without Punishment = 151
• Basic Work Performance Functions = 153
• Gaining a Commitment to Change = 155
• Following Through = 159
• Chapter Seven SAFE TERMINATION = 161
• The Meaning of "My Job," = 164
• Creating Safe Termination Procedures = 166
• Allowing a Terminated Employee to Return = 169
• Handling the Terminated Employee = 170
• The Termination-Revenge Cycle = 172
• Terminating Problem Employees = 174
• The Psychologist's Role in Disturbed-Employee Terminations = 177
• The Ripple Effect of Any Termination = 179
• Chapter Eight PROTECTING YOUR ASSETS: HUMAN AND OTHERWISE with a special contribution by Ira A. Lipman, Chairman and President of Guardsmark, Inc. = 184
• Your Security Force: Problems or Professionals? = 184
• Does the Company Have a Duty to Protect Employees? = 185
• Good Rules to Live and Work By = 186
• Psychological Clearances for Security Reasons = 191
• A Security Professional's Response to Violence in the Workplace by Ira Lipman, Chairman and President of Guardsmark, Inc. = 193
• How to Pick the Right Security Company = 194
• Personnel Selection = 197
• Personnel Supervision = 198
• Additional Services = 198
• Why Proprietary Security Is Not the Answer = 199
• The Role of the Security Director = 200
• Security Basics = 200
• Access Control = 200
• Facility Design = 202
• Personnel Management = 203
• Supervisor Responsibilities = 203
• Disciplinary Procedures = 204
• Terminations = 204
• Personal Security for Executives = 205
• Prevention = 206
• Preparation = 208
• Threats Received by Phone = 209
• Ransom Money = 210
• How to Deal with the Press = 210
• Bomb Threats = 212
• Responding to a Bomb Threat = 214
• Evacuating the Premises = 216
• Searching the Premises = 216
• Strikes = 217
• Conclusion = 219
• Chapter Nine MANAGING CRITICAL WORKPLACE VIOLENCE INCIDENTS = 221
• The Need for a Plan = 221
• The First Step: Learn Stress Management Beforehand = 226
• The Second Step: Retaining the On-Board Psychologist = 228
• Psychological Services on a Budget = 229
• The Third Step: In Case of a Real Emergency- Break Glass and Remove Workplace Violence Action Plan = 231
• The Key Elements of Any Postworkplace Violence Plan = 232
• Workplace Violence Incident Checklist = 233
• The Aftermath: Three Stages of Shock Following Workplace Violence = 239
• Stage One: Shock, Disbelief, and Denial = 240
• Stage Two: A Cataclysm of Emotions = 240
• Stage Three: Reconstruction of Equilibrium = 241
• Chapter Ten BACK TO BUSINESS: CAN IT BE DONE? = 243
• You Still Have to Buy Stamps = 243
• The Correct Response to Emotional Trauma = 245
• Crisis Leadership = 248
• Restoring Confidence = 249
• A Problem that Won't Go Away = 251
• The Company as "Policeman," = 252
• Rethinking the Law Enforcement Response to Violence in the Workplace = 256
• New Reports, Better Data, More Focus = 258
• The Future of Violence in the Workplace = 261
• Bibliography = 264
• Index = 267