국립중앙도서관 "우편 복사 서비스"로 연결 됩니다.
RISS
KISSTQM of tourist hotel should plan on market strategy level. Because of tourist hotel business is caused by market-orientated characteritics. Construction of TQM in coporate identitiy results on competitive advantages in market long-termly, and reductio...
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RISS 인기검색어
관광호텔 서비스 품질경영 (TQM) 모형에 관한 연구 : 시장전략을 중심으로 = A Study on Total Quality Management of Tourist Hotel Service
한글로보기부가정보
다국어 초록 (Multilingual Abstract)
TQM of tourist hotel should plan on market strategy level. Because of tourist hotel business is caused by market-orientated characteritics. Construction of TQM in coporate identitiy results on competitive advantages in market long-termly, and reduction of cost/man-power/time relatively. In Conclusion, TQM of tourist hotel should be plaaned factor related to quality on the whole and total department of hotel. TQM model is composited to five steps.
① Situation Analysis : hotel market structure analysis, SWOT matrix analysis
② Self-recognition : recognition of total competitive situations, performance of basic task in strategic system Construction
③ Quality strategy system Construction : each partial strategic system construction
④ Quality strategy system performance
⑤ Evaluation and feed-back
① Situation Analysis : hotel market structure analysis, SWOT matrix analysis
② Self-recognition : recognition of total competitive situations, performance of basic task in strategic system Construction
③ Quality strategy system Construction : each partial strategic system construction
④ Quality strategy system performance
⑤ Evaluation and feed-back
TQM of tourist hotel should plan on market strategy level. Because of tourist hotel business is caused by market-orientated characteritics. Construction of TQM in coporate identitiy results on competitive advantages in market long-termly, and reduction of cost/man-power/time relatively. In Conclusion, TQM of tourist hotel should be plaaned factor related to quality on the whole and total department of hotel. TQM model is composited to five steps.
① Situation Analysis : hotel market structure analysis, SWOT matrix analysis
② Self-recognition : recognition of total competitive situations, performance of basic task in strategic system Construction
③ Quality strategy system Construction : each partial strategic system construction
④ Quality strategy system performance
⑤ Evaluation and feed-back
목차 (Table of Contents)
- Ⅰ. 서론
- Ⅱ. 서비스 품질의 기초이론
- Ⅲ. 서비스 품질/관련개념의 상광성
- Ⅳ. 서비스 품질의 평가모형
- Ⅴ. 관광호텔 서비스 품질 평가방법
- Ⅰ. 서론
- Ⅱ. 서비스 품질의 기초이론
- Ⅲ. 서비스 품질/관련개념의 상광성
- Ⅳ. 서비스 품질의 평가모형
- Ⅴ. 관광호텔 서비스 품질 평가방법
- Ⅵ. 관광호텔 서비스 품질경영(TQM) 모형설정
- Ⅶ. 결론
- 참고문헌
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호텔종사원의 직무만족과 서비스품질 제공간의 관계에 관한 연구
- 관광품질시스템학회
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- 관광품질시스템학회
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- 관광품질시스템학회
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