유비쿼터스 미래정부 구현을 위한 정부신뢰 구축에 관한 연구

국문 초록 (Abstract)

U-정부 구현을 위해서는 정부신뢰구축이 필수적이다. 신뢰는 정부활동과 정책에 대한 지지와 후원, 순응 확보에 필수적이기 때문이다. 그러나 기존의 정부에 비해서 보다 일을 잘하고 국민들에게 편리함과 안전을 제공함으로써 정부신뢰를 높이기 위해 추진중인 U-정부는 역설적이게도 정부신뢰에 심각한 위험을 초래할 수도 있다. U-정부는 정부효율성과 국민편리성 못지않게 개인정보/프라이버시 침해 가능성을 갖고 있기 때문이다. 따라서 U-정부의 성공적인 구축을 위해서는 행정능률성과 편리성 등을 통한 정부신뢰 제고 못지않게 개인정보/프라이버시 보호를 통해 정부신뢰 하락을 방지하는 데도 노력해야 한다.
본 연구에서는 U-정부가 갖고 있는 특징과 정부신뢰 위기의 가능성을 검토하고, 일반국민들을 대상으로 한 설문조사를 통하여 U-정부에 대한 인식과 정부신뢰의 정도, 그리고 U-정부의 신뢰에 영향을 미치는 요인들을 분석하였다. 또한 관련분야 전문가를 대상으로 한 표적집단토론을 통하여 U-정부의 모습과 개인정보/프라이버시 침해의 가능성을 검토하고, 정부신뢰를 확보하기 위한 방안을 모색하였다. U-정부의 신뢰는 법/제도/정책/기술/조직 등을 통하여 확보하는 것이 기본이지만, 보다 근본적으로는 인간중심적 접근이 필요하다. 신뢰는 근본적으로 인간의 문제이기 때문이다. 따라서 정부신뢰를 확보하기 위해서는 기존의 방안들에 대한 내실을 기하는 것과 함께 개인정보/프라이버시 정보를 다루는 정부 공무원들의 마인드, 윤리의식, 철학, 개인정보/프라이버시 보호에 대한 국민들의 마인드와 철학이 갖추도록 하는 노력이 필요하다. 그리고 개인정보/프라이버시 보호의 가치와 중요성에 대한 공감대를 바탕으로 U-정부 구현정책 추진시 정부와 시민들간에 상호이해와 존중, 참여와 공유를 통한 거버넌스를 만들어 나가는 것이 필요하다.

다국어 초록 (Multilingual Abstract)

This study aims 1) to analyze the problem of the citizen's trust on future ubiquitous government(U-Government) and 2) to draw major alternatives to establish trust between the citizen and government.
This study has used the methods of literature research and survey through questionnaires and in-depth focused group interviews.
The results and policy implications of the study are following.
First, to increase the citizen's trust on U-Government, our government should establish the legal, institutional and technological measures such as 'Privacy Protection Act', 'Privacy Influence Evaluation' and 'Firewall and Encryption' which will protect the citizen's personal information and privacy.
Second, the style of U-Government policy formulation and implementation is very important to guarantee the citizen's trust on U-Government. To strengthen the trust between the citizen and government, policy makers should inform the detailed contents of the U-Government projects and programs and get agreement about them from the citizen. It means that the PPP(Public-Private Partnership) and Governance are key factors for the formulation and implementation of U-Government policy.
Third, government policy makers have to maintain a balance between the value of administrative efficiency and privacy/human rights when they plan and implement U-Government policies. If government policy makers pursue only the value of efficiency at the expense of privacy and human rights, it is impossible for the citizen to trust U-Government policies.
Fourth, to make U-Government not abuse citizen's personal information and not violate citizen's privacy, the citizen and NGOs have to control and keep a watchful eye on U-Government's policy execution and using personal information. Without the surveillance of citizen on U-Government behaviors and activities, government tends to neglect the value of privacy and to abuse personal information.
Fifth, the citizen's trust on U-Government in the respect of personal information and privacy protection is related to the general trust of citizen on general government's activity. If government has justice, equity, efficiency and legitimacy, the citizen tends to trust government activities without condition. Therefore, to ensure the citizen's trust on a specific activity of government, policy makers have to obtain general trust from the citizen.
Sixth, government policy makers must inspire the citizen to recognize the importance of personal information and privacy protection. In the U-Government, it is impossible to gain both the benefits of ubiquitous service and the perfect protection of personal information and privacy. It is also important that the citizen have to protect their personal information and privacy by themselves in the age of ubiquitous.
Seventh, to build the trust between the citizen and U-Government, it is necessary to get rid of uncertainty and ambiguity about U-Government policies, programs and projects. The More the U-Government policies are uncertain and ambiguous, the more the citizen distrust U-Government policies and activities. Therefore, U-Government policy makers must open all the U-Government policy contents to the citizen, and must offer predictability about the influence of future U-Government policies on their life.
Finally, to build the trust between the citizen and government, it is important to deal with the violation of personal information and privacy immediately. If government does not deal with the violation of privacy quickly and adequately when it happens, the citizen will hardly trust U-Government.