중소기업 중간관리자들의 갈등관리기법에 관한 연구 = An Analysis of Conflict Management Techniques of Small and Medium Business` Middle Managers

다국어 초록 (Multilingual Abstract)

The objectives of this study are: firstly, it will provide baseline data on Korean small and medium business` middle managers` conflict management techniques. Secondly, it will determine of any relationship exists between overall effectiveness of SMB`s middle managers and a particular MODE technique. In order to determine which variables might explain differences in effective ratings a series of one-way ANOVAs was performed. Overall, the results indicated that there were on particular conflict managing technique which was appropriate across the category. The difference between the high effectiveness group and low effectiveness group was significant at the .05 level for only two variables: Collaborating rated by boss and Avoiding rated by boss. No conflict managing technique could be pinpointed from this analysis as being the right technique for the SMB`s middle managers. The ANOVAs seem to indicate that there is no general best way of managing the conflict situations faced by a manager. From this, it can be concluded that a contingent approach is supported approach is best for managing conflict. The contingent approach is supported by Waldman`s findings that perceptions of what constitutes effective managerial behavior seem to vary by the position in the organizational hierarchy occupied by the individual who were asked to comment. The regression analyses which were conducted as the next step in the data analysis to prove this point somewhat. The model which resulted from the step wise regression where the independent variable was all scores for all five modes, contained four variables and explained 38 percent of the variance. Also, the regression model seems to indicate that effective conflict managing technique for section managers is likely to include elements of Accommodating and Competing, the exact mixture of the two determined by the situation where the conflict is being managed. Also, effective technique is not likely to include Avoiding and which suggest that conflict should be confronted and dealt with.