국내 의료서비스디자인연구 동향분석 = A Literature Review of Research on Medical Service Design in Korea

다국어 초록 (Multilingual Abstract)

Purpose: Purpose of this study was to analyze research on the service design process applied to domestic medical service areas. Methods: A review was made through domestic databases including RISS, KISS, DBpia, and NDSL and for the analysis framework: a medical service classification code which integrated the medical service area and the design fields. Results: In the healthcare service field there were 9 studies (69.2%) in the medical area, 1 study (7.7%) each in nursing and oriental medicine, and 2 studies (15.4%) in healthcare. According to analysis results based on the medical service classification code, there were 5 studies in prevention and management, 6 studies in curative care, 1 each in rehabilitation and ancillary care. Double diamond process was used in 8 studies. Conclusion: Service design was applied mainly to the curative care in the domestic medical settings but little research on service design in the long-term nursing care area was identified. As a strategy to improve the quality of nursing service, it is necessary to adopt the service design process for various nursing service areas in Korea.

목차 (Table of Contents)

• 서론
• 연구방법
• 연구결과
• 논의
• 결론
• REFERENCES

참고문헌 (Reference)

1 채유미, "창조사회형 시대, 환자경험과 서비스 디자인을 통한 병원 서비스 혁신 동향 분석" 한국병원경영학회 19 (19): 69-78, 2014

2 최정민, "의료서비스디자인 사례 연구- 의료기관 서비스 혁신 현황 분석 -" 한국정보디자인학회 17 (17): 197-207, 2014

3 김찬숙, "서비스디자인 방법론으로서의 Co-creation을 위한 오픈 이노베이션 플랫폼 활용 방안 - ‘오픈아이데오(OpenIDEO)’와 ‘쿼키(Quirky)’ 사례를 중심으로 -" 한국디지털디자인학회 13 (13): 333-342, 2013

4 Design Council, "The design process; What is the double diamond? [Internet]" Design Council

5 Moritz S, "Service design-practical access to an evolving field" Stefan Moritz 156-159, 2005

6 Korea Institution of Design Promotion, "Healthcare design first aid kit [Internet]" Korea Institution of Design Promotion

7 Health Insurance Review, "Assessment of 1st patient experience in 2017 [Internet]" Health Insurance Review & Assesment Service