Leading the wired organization : the information professional's guide to managing technological change

목차 (Table of Contents)

• CONTENTS
• Preface = xi
• INTRODUCTION = 1
• What Is a Wired Organization? = 2
• Myths of the Wired Organization = 3
• Librarians and Technological Change = 8
• Data Collection = 16
• CHAPTER 1 COMMUNICATING ONLINE : THE HEART OF THE WIRED ORGANIZATION = 19
• One-to-One Communication = 20
• One-to-Many Communication = 26
• Many-to-Many Communication = 32
• In Our Own Voices : Communication Issues in the Wired Organization = 36
• CHAPTER 2 FINDING INFORMATION AND CONDUCTING RESEARCH = 53
• The Case of the Missing Library = 53
• Precision and Recall = 56
• Seeking Information on the Internet = 58
• The Benefits of Metadata = 60
• Keyword versus Classified = 63
• Databases and Other Strange Creatures = 66
• In Our Own Voices : Information-Seeking Behavior in the Wired Organization = 71
• Web Surfing : Another Form of Information Seeking = 78
• Client Relationships = 82
• In Our Own Voices : Patrons Searching the Internet = 84
• CHAPTER 3 G WORKING RELATIONSHIPS DURING CHANGING TIMES = 89
• Look Out for Flying Pterodactyls = 89
• General Relational Tools = 91
• In Our Own Voices : Managerial Skills = 101
• Building Relationships through Customer Service = 107
• CHAPTER 4 TELLING GOOD INFORMATION FROM BAD = 111
• Take a Walk on the Wired Side = 111
• Myths about the Internet = 114
• Evaluating Information Found on the Web = 117
• Authority on the Internet = 122
• Electronic Publishing = 124
• The Postmodern Librarian and Authoritative Information = 127
• In Our Own Voices : The Authority of Information = 131
• CHAPTER 5 STAYING SECURE, LEGAL, AND ETHICAL = 135
• Sabotage = 135
• Computer Security = 137
• In Our Own Voices : Computer Security Issues = 145
• Internet Ethics = 149
• Personal Use of Computers = 153
• In Our Own Voices : Personal Use of Computers = 156
• Intellectual Property and Copyright Issues = 162
• Web Filters : Pro and Con = 167
• The Dark Side of the Wired Organization = 170
• CHAPTER 6 DOING BUSINESS ON THE INTERNET = 179
• Can Librarians Be Capitalists? = 179
• Who's Who in the Content Wars? = 182
• Doing Business on the Internet? = 188
• Who Are Our Customers? = 193
• In Our Own Voices : Marketing on the Internet = 197
• CHAPTER 7 PLANNING THE "IDEAL" WEB SITE = 203
• Content and Design for the Web = 204
• The Politics of Web Design = 206
• Libraries and Web Publishing = 218
• The Purpose of the Library Web Site = 226
• In Our Own Voices : The Role of Libraries in the Organizational Web Site = 233
• CHAPTER 8 USING EMERGING TECHNOLOGY EFFECTIVELY = 239
• Future Imperative = 239
• When Push Comes to Shove = 241
• Shifting Our Paradigms = 244
• Digital Libraries = 247
• Information Overload = 251
• In Our Own Voices = 253
• Online Education = 260
• Entertainment and Advertising = 263
• In Our Own Voices : Keeping Up with New Technologies = 265
• CHAPTER 9 OVERCOMING HUMAN- COMPUTER INTERACTION PROBLEMS = 273
• Fear of Surfing = 273
• The Wired Bunch = 275
• Interface and Design Issues = 278
• Physical Problems in Libraries = 281
• Computer Anxiety : Its Cause and Cure = 282
• Some Important Questions = 293
• In Our Own Voices = 294
• CHAPTER 10 MANAGING COMPUTING RESOURCES IN THE WIRED ORGANIZATION = 299
• How Not to Succeed in Business = 299
• A Management Philosophy for Computing Resources = 301
• In Our Own Voices : Librarians Discuss the Distribution of Computing Resources = 305
• Skills for the Information Technology Manager = 313
• Other Issues in Managing Computing Resources = 314
• Prescription for Successful Outcomes for Information Technology Managers = 317
• Special Projects = 322
• How to Convert Core Values into an Information Technology Vision Statement = 325
• Training Issues = 328
• The Domain of Computer Services Management = 330
• In Our Own Voices : Librarians Discuss the Cutting Edge of Computing Resources = 333
• Epilogue : Looking to the Future = 341
• References = 343
• For Further Reading = 349
• Appendix = 351
• Index = 355
• About the Author = 363