현장 정신보건사회복지사들이 경험한 클라이언트 폭력과 관련특성

국문 초록 (Abstract)

본 연구는 현장에 있는 정신보건사회복지사를 대상으로 그들이 경험한 클라이언트 폭력과 관련 특성을 조사하였다. 분석결과, 응답자들의 78.2%가 지난 1년간 7개 항목 중 1개 이상의 폭력을 경험하였다. 유형별 발생빈도는 언어적 괴롭힘, 성적 괴롭힘, 신체적 공격, 기물파손의 순이었다. 폭력을 행사한 클라이언트는 대부분 젊은 남성이었으며, 사회복지사와 알고지낸 기간은 1년 이상이고 치료 및 상담을 받는 관계가 많았다. 폭력은 주로 병동과 기관내부에서 발생했으며, 정신분열증과 알코올의존의 진단명이 많았고, 주 이유는 행동제한 및 치료에 대한 불만 등이었다. 폭력의 경험은 응답자의 관련자격증, 직위, 기관유형과 관계가 있으며, 연령, 한 달 평균 사례 수, 폭력에 대한 인식에 따라 차이가 있는 것으로 나타났다. 즉, 응답자의 관련 자격증이 2급이고 일선 사회복지사이며, 기관 유형이 지역사회 기관인 경우가 폭력 경험과 관련이 있었다. 또한 폭력을 경험한 집단이 그렇지 않은 집단에 비해 나이가 젊고, 한 달 평균 사례 수가 많고, 폭력에 대한 인식이 보다 적극적인 것으로 나타났다. 이러한 결과를 바탕으로 제언에서는 정신보건현장에서 클라이언트 폭력을 예방하기 위한 몇 가지 방안을 제시하였다.

다국어 초록 (Multilingual Abstract)

This study investigates 170 mental health social workers in order to find out the prevalence and the workers' personal and setting related characteristics of client-perpetrated violence. The result from the research were 1) 78.2% of the respondents had been victimized in violent acts of a physical or nonphysical nature, and the primary type of violence is verbal harrassment. The worker-victims of client violence experienced various psychological and physical pain. 2) the client-perpetrators are mainly male in early thirties with diagnosis of schizophrenia or alcohol dependency, and the violence mostly occur in psychiatric wards and office setting. 3) based on the workers' personal and setting related characteristics, there is a relationship between the workers' license, work status, type of setting and violence. Also, there is significant differences between the workers' age, case load, perception of client violence and violence. Finally, the research recommends that effective prevention strategies are needed in order to create an organizational climate of reducing risks, and develop training/supervision programs and formal report system of violent acts for mental health social workers.

목차 (Table of Contents)

• 국문초록
• Ⅰ. 서론
• Ⅱ. 이론적 배경
• Ⅲ. 연구방법
• Ⅳ. 결과분석
• V. 논의 및 결론
• 참고문헌
• 〈Abstract〉

참고문헌 (Reference)

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