Demand-Responsive Transportation (DRT) services are not legally classified as “public transportation” under the current regulatory framework, resulting in conflicts with established transport modalities such as fixed-route bus services and the tax...
Demand-Responsive Transportation (DRT) services are not legally classified as “public transportation” under the current regulatory framework, resulting in conflicts with established transport modalities such as fixed-route bus services and the taxi industry. In instances where deficiencies in public transportation infrastructure lead to mobility challenges—particularly in rural areas, newly developed urban zones, late-night hours, and in cases of severe congestion in metropolitan centers—DRT operations are subject to stringent regulatory constraints, including entry barriers and legal restrictions, thereby limiting their deployment. To transition from a provider-centric model of public transportation to a customer-oriented paradigm, the expansion and institutionalization of DRT are imperative. This transformation necessitates legal and regulatory reforms to address structural conflicts with incumbent passenger transportation providers and to facilitate the integration of DRT into the broader public transit ecosystem.