Public services and market mechanisms : competition, contracting and the new public management

목차 (Table of Contents)

• CONTENTS
• List of Tables and Figures = ⅸ
• Acknowledgements = ⅹ
• Introduction = xi
• PART I THE STATE AND THE MARKET
• 1 The Traditional Model of Public Service Provision = 3
• Public service provision = 4
• Market failure = 6
• The organisation of government services = 12
• The failure of the state = 15
• Public choice = 16
• Public choice and politicians = 19
• Information, control and entrepreneurialism = 21
• The theory of government failure = 23
• Conclusion = 25
• 2 The Market Alternative = 29
• Economics, law and organisation = 30
• Economic arguments = 32
• Law and contracts = 40
• Organisation theory and networks = 44
• Institutional change = 46
• Conclusion = 54
• 3 The Political Dynamics of Marketisation = 56
• Changing ideas = 58
• Mariagerialism = 64
• Political change = 67
• Political and electoral systems = 69
• The institutional framework = 71
• Interests and public opinion = 73
• Public opinion = 77
• Conclusion = 79
• PART II THE MARKET IN ACTION
• 4 Charging for Public Services = 83
• For and against charging = 84
• The limits of charging = 87
• Payments, subsidy and vouchers = 89
• Difficulties of pricing and charging = 91
• Charging and pricing practice = 95
• The development of charging = 99
• Internal charging = 103
• Conclusion = 107
• 5 Contracts and Competition = 110
• The case for contracting = 111
• The contract process = 112
• The dimensions of contracts = 114
• The nexus of contracts = 115
• The development of contracting = 118
• The nature of contracts = 122
• Price, quality and risk = 124
• Monitoring and control = 126
• Completeness and hierarchy = 130
• Private and public providers = 131
• The pattern of provision = 132
• Conclusion = 136
• 6 Internal Markets = 138
• The argument for internal markets = 139
• Internal markets in health = 144
• Local government = 153
• Comunity care = 157
• The implications of internal markets = 159
• Conclusion = 162
• 7 Agencies and Devolved Control = 164
• Financial devolution = 165
• The financial management initiative = 166
• The resource management initiative = 170
• Local management of schools = 172
• Devolved budgets = 178
• Agencies, trusts and companies = 179
• Health service trusts = 181
• Grant-maintained schools = 182
• Further education = 184
• Companies = 185
• Executive agencies = 186
• Conclusion = 191
• PART III THE IMPACT OF MARKETISATION
• 8 Organisation and Accountability = 195
• Organisation = 196
• Centralisation and decentralisation = 203
• Budgeting and finance = 205
• Industrial relations = 209
• Law, accountability and ethics = 213
• Conclusion = 220
• 9 Efficiency and Quality = 222
• The financial effects = 223
• Service costs = 224
• Charging = 228
• Devolution and internal markets = 229
• Discussion = 231
• The sources of changes in efficiency = 232
• Transaction costs = 235
• Effectiveness and quality = 238
• User involvement and quality = 243
• Conclusion
• Conclusion = 250
• References = 259
• Index = 277