관광개발 갈등의 인과관계 분석 = The Cause-Effect Relationship of Conflict in Tourism Development

다국어 초록 (Multilingual Abstract)

The purpose of the study is to explore the relationship between causes and effects of conflict taken place during the tourism development process. Through the review of previous studies, four common sources of conflicts were identified: goal divergence, competition for scarce resources, role discordance, and ineffective communication. Conflict outcomes can be regarded as the result of interaction between stakeholders and can be measured in terms of quality of the relationship among stakeholders.Data for this study were collected from local residents who are the major stakeholders of local tourism development. Data were analyzed using descriptive statistics and structural equation modeling.The results of this study showed the nature of the relationship between sources and outcomes of conflicts. First, sources of conflict were related to levels of conflict. Competition for scarce resources, ineffective communication, and goal divergence had positive effect on levels of conflict. Second, as level of conflict increases, quality of relationship among stakeholders was deteriorated. The level of conflict had negative effects on the quality of relationship measured in terms of satisfaction and trust level.

참고문헌 (Reference)

1 이달곤, "협상론" 법문사 2005

2 박동서, "한국행정론" 법문사 2004

3 황기연, "프로젝트 청계천 갈등관리전략"

4 한상겸, "지역관광개발에 따른 갈등요인과 사회문화구조 변화에 관한 연구" 세종대학교 1999

5 김창수, "지역관광개발계획과정의 집단간 갈등요인" 20 (20): 242-259, 1996

6 정승훈, "지역관광 관련집단간 협력에 관한 연구" 경기대학교 1999

7 전우상, "지방정부와 주민간 정책갈등에 관한 연구" 서울대학교 대학원 2000

8 이동진, "조직간 관계의 질 형성과 거래지속 기간의 조절효과에 관한 연구: 수출업체와 수입업체를 중심으로" 한국마케팅학회 7 (7): 1-22, 2005

9 한상린, "유통경로상의 갈등원인, 갈등 및 거래성과에 관한 연구" 한국유통학회 11 (11): 93-110, 2004

10 박석희, "신관광자원론" 일신사 2003

11 조명래, "신개발주의의를 멈춰라" 환경과 생명 2005

12 임성옥, "사회복지사의 갈등지각수준 및 갈등관리방법과 조직효과성의 관계에 관한 연구" 정부학연구소 11 (11): 242-266, 2005

13 유영민, "민속 마을 관리상 발생하는 사회적 갈등의 이해-하회마을을 중심으로-" 한국조경학회 33 (33): 31-42, 2005

14 이종범, "딜레마이론:조직과 정책의 새로운 이해" 나남출판 1994

15 김남조, "금강산관광개발에서 이해집단의 역할 변화 분석: Wright의 정부간관계모형을 중심으로" 한국관광학회 26 (26): 33-52, 2002

16 문화관광부, "관광레저형 기업도시 갈등관리 및 공공갈등 사례"

17 윤상헌, "관광개발과 갈등 : 강원남부 폐광지역을 사례로" 한국관광학회 30 (30): 71-89, 2006

18 박준승, "공정성이 상호관계의 질에 미치는 영향에 관한 연구" 4 : 477-499, 2000

19 최해진, "갈등의 구조와 전략" 두남 2004

20 국립국어원, "www.korean.go.kr"

21 Lovelock,B., "Why it’s good to be bad: The role of conflict in contributing towards sustainable tourism in protected areas" 10 (10): 5-30, 2002

22 Deutsch,M., "The resolution of conflict:Constructive and destructive process" Yale University Press. 1973

23 Kumar,L., "The effects of supplier fairness on vulnerable resellers" 32 : 54-65, 1995

24 Gaski,J., "The differential effects of exercised and unexercised power sources in a marketing channel" 22 (22): 9-29, 1985

25 Etgar,M., "Source and types of intrachannel conflict" 55 (55): 61-78, 1979

26 Schneider,I., "Revisiting and revising recreation conflict research" 32 (32): 129-132, 2000

27 Crosby,R., "Relationship quality in service selling: An interpersonal influence perspective" 54 : 68-81, 1990

28 Vaske,J., "Recreation conflict among skiers and snowboarders" 22 : 297-313, 2000

29 Wilkinson,I., "Power, conflict and satisfaction in distribution channels: An empirical study" 11 (11): 20-30, 1981

30 March J., "Organizations" John Wiley and Sons 1958

31 Pondy,L., "Organizational conflict: Concept and models" 12 : 296-320, 1967

32 Robbins,S., "Organizational Behavior.Upper Saddle River,New" Prentice-Hall. 2002

33 Gibson,J., "Organization:Behavior,Structure,Processes" Business Publication. 2002

34 Sautter,E., "Managing stakeholders: A tourism planning model" 26 (26): 312-328, 1999

35 Bradford,K., "Management conflict to improve the effectiveness of retail networks" 80 : 181-195, 2004

36 Jamal,T., "Impacts and conflicts surrounding Dracula Park, Romania: The role of sustainable tourism principles" 13 (13): 440-455, 2005

37 Holland,J., "Consensus and conflict: The socioeconomic challenge facing sustainable tourism development in Southern Albania" 8 (8): 510-524, 2000

38 Schmidt,S., "Conflict: Toward conceptual clarity" 17 (17): 359-370, 1972

39 Rosenberg,L., "Conflict measurement in the distribution channel" 8 : 437-442, 1971

40 Litterer,J., "Conflict in organization: A re-examination" 9 (9): 178-186, 1966

41 Jamal,T., "Community roundtables for tourism-related conflicts: The dialectics of consensus and process structures" 7 : 290-313, 1999

42 Daherndorf,R., "Class and class conflict in industrial society" Routledge and Kegan Paul. 1959