SERVQUAL 모형으로 측정한 일부 치과의원의 서비스 질과 재이용의도 = Service Quality of Dental Institutes Measured by SERVQUAL Model and Intention to Re-visit

참고문헌 (Reference)

1 홍현실, "치과위생사의 의료서비스 질이 내원환자의 만족도에 미치는 영향" 대한구강보건학회 30 (30): 130-140, 2006

2 김양군, "치과 병？의원의 의료서비스품질이 고객만족과 충성도에 미치는 영향에 관한 연구" 한국병원경영학회 8 (8): 49-71, 2003

3 윤현서, "의료시장 개방에 따른 국내병원 대응에 대한 치위생과 학생들의 견해에 관한 연구" 한국치위생과학회 9 (9): 443-451, 2009

4 정면숙, "병원의 내부마케팅 제고를 위한 간호사 이미지 비교 연구 -병원의 내부, 외부고객을 중심으로-" 병원간호사회 9 (9): 68-80, 2004

5 Korea National Statistical Office, "kosis"

6 Aharony L, "The patient satisfaction process: Moving toward a comprehensive model" 50 (50): 219-248, 1993

7 Hong EH, "The effect of medical service quality on outpatient's satisfaction and willingness to revisit" 6 : 155-162, 2003

8 Jeung SH, "Structure relationships for assessment of patients' satisfaction in university dental hospital" 24 (24): 49-58, 2000

9 Gwangju Dental Association, "Situation in open a dental clinic of district"

10 손소현, "SERVQUAL모형으로 측정한 치과 의료기관 서비스의 질" 대한구강보건학회 33 (33): 461-473, 2009

11 Parasuraman A, "SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality" 64 (64): 12-40, 1988

12 Lee JG, "Policy subject and status closing of business in medical institution" 65 : 2-10, 1998

13 Lee MA, "Perceived consumers satisfaction with nursing and medical service and hospital revisiting intent" 9 (9): 403-414, 2003

14 Bak JH, "Medical Marketing, 1st" Hunmoonsa 28-, 1998

15 Lim JY, "Measurement of nursing service quality using SERVQUAL model" 6 (6): 259-279, 2000

16 Cronin JJ Jr, "Mearsuring servive quality: A reexamination and extention" 56 (56): 55-68, 1992

17 Jo UH, "Marketing of Medical Service, 1st" Twesouldang 6-12, 1999

18 Georgette M, "Managing perceptions of hospital quality" 28-35, 1997

19 Woodside AG, "Linking service quality, customer satisfaction and behavioral intention" 9 (9): 5-17, 1989

20 Bop KD, "How patients evaluate the quality of ambulatory medical encounters:A marketing perspective" 10 (10): 6-16, 1990

21 Moon GT, "Dimensions of consumer ratings of a hospital outpatient service quality" 33 (33): 495-504, 2000

22 Swan JE, "Deepening the understanding of hospital patient satisfaction: fullfilment and equity effects" 5 (5): 7-18, 1985

23 Babakus E, "Adapting the SERBQUAL scale to hospital service: an empirical investigation" 26 (26): 767-786, 1992

24 Lee SH, "A study on the patient satisfaction survey at the general hospitals" 5 (5): 42-57, 1998

25 Han SJ, "A study on the Elements of patient's satisfaction in the service of Dental facility" Danguk University 1999

26 Myers BA, "A guide to medical care adminstration, concepts and principles" 5 (5): 44-54, 1969