ASSURE 모형 기반의 비대면 실시간 원격교육 사용자경험(UX) 연구 = user experience research on ASSURE model-based non-face-to-face real-time distance education

다국어 초록 (Multilingual Abstract)

This study is a qualitative research to develop a teaching and learning process for non-face-to-face real-time distance education based on the ASSURE model and analyze the user experience. The data was collected through in-depth interviews with learners, and the collected data was categorized into nine subcategories under three categories through Creswell's(2015) spiral analysis, and the meaning units of each subcategory were organized. The user experience was then analyzed using personas, user typology, and customer journey maps. Key findings: First, the ASSURE model-based face-to-face real-time distance education provides effective guidelines for instructors, accommodates learners' different styles, and creates a collaborative and inclusive environment. Second, users of non-face-to-face live remote education are highly satisfied with personalization, platform simplicity, small group activities, syllabus sharing, high focus, and cost savings, but are less satisfied with hardware technical issues and sensitivity to personal face exposure. Third, as a strategy to improve the user experience of non-face-to-face real-time distance education, we propose to create an environment that utilizes a platform that promotes active interaction among learners and a variety of teaching tools, respecting personal privacy and providing personalized learning paths that match learners' performance and pace.

참고문헌 (Reference)

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