감정부조화-직무태도 간 관계에서 심리적 요인의 매개효과와 심리적 요인에 대한 종업원의 성격과 근속년수의 조절효과

목차 (Table of Contents)

• Ⅰ. 서론
• Ⅱ. 이론적 배경 및 가설
• Ⅲ. 연구방법
• Ⅳ. 분석결과
• Ⅴ. 토론
• 참고문헌
• Abstract

참고문헌 (Reference)

1 고선희, "호텔종사자의 감성노동이 서비스몰입 및 고객지향성에 미치는 영향 -상사의 감성지능의 조절효과-" 한국콘텐츠학회 13 (13): 470-483, 2013

2 이유라, "호텔종사원의 감정노동이 소진과 직무만족에 미치는 영향" 대한관광경영학회 25 (25): 185-203, 2010

3 이정은, "호텔종사원의 감정노동이 감정부조화, 직무소진, 직무태도 간의 영향 관계" 대한관광경영학회 25 (25): 253-269, 2010

4 백정민, "호텔 직원의 서비스 교육이 고객지향성에 미치는 영향: 감정노동과 조직몰입의 매개효과를 중심으로" (사)한국관광레저학회 26 (26): 263-280, 2014

5 신석호, "호텔 직원의 감정부조화유발요인이 감정부조화, 감정고갈 및 고객지향성에미치는 영향" 한국관광학회 661-676, 2010

6 하동현, "호텔 종사원의 직무착근도와 역할스트레스원이 직무만족, 조직몰입 및 이직의도에 미치는 영향" 대한관광경영학회 24 (24): 173-191, 2010

7 김형섭, "호텔 종사원의 직무스트레스, 직무만족, 조직몰입과 이직의도와의 관계에 대한 연구" 대한관광경영학회 19 (19): 12-224, 2005

8 김민경, "호텔 종사원의 성격유형에 따른 직무스트레스 대처방식과 직무만족도 연구" 한국관광연구학회 26 (26): 515-532, 2012

9 구본기, "항공사종사자의 역할스트레스가 감정고갈에 미치는 영향 연구" 대한관광경영학회 22 (22): 357-375, 2008

10 민영희, "항공사 승무원의 감정노동 및 심리적 강인성이 직무 만족에 미치는 영향" 연세대학교 교육대학원 2005

11 정태연, "한국사회의 집단주의적 성격에 대한 역사·문화적 분석" 한국사회및성격심리학회 24 (24): 53-76, 2010

12 이춘우, "한국 중소기업 인력정책의 전개과정과 정책적 개선방향 및 과제" 한국중소기업학회 35 (35): 263-288, 2013

13 윤복만, "펀(Fun) 경영이 직무만족에 미치는 영향에 관한 연구" 한국전략마케팅학회 18 (18): 81-95, 2010

14 김상희, "판매원의 서비스는 꾸며진 것인가? 진정한 것인가?: 판매원의 감정노동에 관한 고객의 지각된 진정성(authenticity)이 서비스품질평가에 미치는 영향" 한국마케팅학회 24 (24): 1-33, 2009

15 조원섭, "커피전문점 파트타이머의 감정부조화가 직무스트레스에 미치는 영향" 한국관광연구학회 28 (28): 163-172, 2014

16 한태영, "청소년의 학교장면 스트레스 : 성격 및 정서지능의 조절효과" 2 (2): 177-197, 2005

17 이영면, "직무만족의 의미와 측정" 도서출판 경문사 2011

18 정현우, "중소기업의 핵심인재우대정책과 관리제도가 인적자원의 경쟁력과 조직몰입에 미치는 영향에 관한 연구" 대한경영정보학회 32 (32): 153-172, 2013

19 박삼식, "중소기업의 조직특성이 경영성과에 미치는 요인에 관한 연구" 대한경영정보학회 (17) : 359-380, 2005

20 배호영, "중소기업의 조직여유가 혁신에 미치는 영향 : 기업명성의 조절효과" 한국중소기업학회 36 (36): 23-49, 2014

21 김승철, "중소기업의 전략적 인적자원관리를 위한 평가시스템 구축: 다물시스텍의 사례" 한국경영학회 12 (12): 83-110, 2009

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23 정재휘, "중소기업의 경영자원과 기업가정신이 제품혁신성과에 미치는 영향 : 대전지역 첨단기술 상용화 지원사업 수진기업을 대상으로" 한국중소기업학회 36 (36): 1-22, 2014

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25 조덕희, "제조 중소기업의 경영성과 및 경쟁력 실태분석" 산업연구원 7-78, 2012

26 이갑두, "전략과 핵심인재관리가 성과에 미치는 영향에 관한 연구 - 중소기업을 중심으로 -" 한국산업경제학회 24 (24): 2541-2564, 2011

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28 김명숙, "요양보호사들의 직무스트레스가 조직유효성에 미치는 영향과 상사의 지원의 조절효과" 한국노인복지학회 (57) : 403-428, 2012

29 김두라, "외식산업 종사자의 개인특성과 감정노동 강도의 관계 분석" 한국외식산업학회 3 (3): 55-74, 2007

30 김민경, "외식기업 종사원의 정서노동이 직무만족 및 서비스 제공수준에 미치는 영향" 한국관광연구학회 27 (27): 451-466, 2013

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