정보화 사회에서의 소비자 문제에 따른 소비자 정보 요구 및 교육요구에 관한 연구- 인터넷 상거래를 중심으로 - = A Study on Consumer Information Needs and Education Needs according to the Consumer Problem in Information Society- Focused on E-commerce-

다국어 초록 (Multilingual Abstract)

The purpose of this study was to identify the degree of experience and the consumer problem perception on its seriousness in relation to E-commerce in information society and how much consumers wanted to be provided with consumer information and education.The major findings of this study were as follows:1. The consumers showed the highest degree of consumer information needs related to the protection of private information and the highest degree of consumer education needs related to consumerism/law/method of compensation for damages.2. The consumers showed the highest level of anxiety at a time of e-commerce in to the total causal effect of the variables influencing consumer information needs and the variable of sex(male university students)showed the greatest total causal effect in relation to consumer education needs.주제어(Key Words): 소비자문제(consumer problem), 소비자정보요구(consumer information needs), 소비자교육요구(consumer education needs)