외식업체 조리사의 임파워먼트가 직무만족, 조직몰입, 고객지향성에 미치는 영향에 관한 연구 = 부산지역을 중심으로

다국어 초록 (Multilingual Abstract)

This study examined how empowerment of restaurant cooks influences job satisfaction, organizational commitment, and customer orientation, targeting 260 restaurant cooks in the Busan area. SPSS 18.0 was employed to perform frequency, factor, reliability, and multiple (simple) regression analyses. Empowerment was analyzed using 3 factors (self-authority, meaning and competence) while job satisfaction, organizational commitment, and customer orientation were analyzed using 1 factor each. Results of a correlation analysis of the hypothesized model revealed positive correlations among the variables. Multiple (simple) regression analyses of the hypothesized model found that the sub empowerment factors will have a positive influence on job satisfaction with self-authority (β=.372, p＜.001), meaning (β=.451, p＜.001), competence (β=.240, p ＜.001). It was also found that the sub empowerment factors will have a positive influence on organizational commitment with self-authority (β=.433, p＜.001), meaning (β=.473, p＜.001), competence (β=.302, p＜.001). Lastly, the hypotheses that job satisfaction will have a positive influence on organizational commitment (β =.775, p＜.001), that job satisfaction will have a positive influence on customer orientation (β=.467, p＜.001), and that organizational commitment will have a positive influence on customer orientation (β=.567, p＜.001) were adopted.