말하기, 듣기 스타일과 갈등관리유형 간의 관계

목차 (Table of Contents)

• 1. 문제제기 및 연구목적
• 2. 문헌연구
• 3. 연구방법
• 4. 연구결과 및 해석
• 5. 요약 및 논의
• 참고문헌
• Abstract

참고문헌 (Reference)

1 서문식, "서비스제공자의 커뮤니케이션 스타일이 관계지향성에 미치는 영향에 관한 연구: 고객유형의 조절효과를 중심으로" 5 (5): 123-146, 2000

2 Roloff, "and relational change. In G. Miller Explorations in interpersonal communication. Beverly Hills" 1976

3 Watson, K. W, "The listening styles profile(LSP-16): Development and validation of an instrument to assess four listening styles" 9 : 1-13, 1995

4 Meyers, S. A, "The association of socio-communicative style and relational type on perceptions of nonverbal immediacy" 14 : 339-349, 1997

5 Frymier, A. B, "Students’ classroom communication effectiveness" 53 : 197-212, 2005

6 Webster, C, "Service providers’ communication style and customer satisfaction" 3 (3): 291-297, 2005

7 Alexander, K. L, "Prosocial behavior of adolescence in work and family life: Empathy and conflict resolution strategies with parents and peers" 2000

8 Sillars, "Non-verbal and perceptual correlates of the ‘avoidance-distributiveintegrative’ distinction. Human Communication Research" 1982

9 Gross, M. L, "Managing appropriately and effectively: An application of the competence model to Rahim’s organizational conflict styles" 11 : 200-226, 2000

10 Weaver, J. B. III, "Listening styles and empathy" 60 (60): 131-140, 1995

11 Barker, L, "Listen up: How to improve relationships, reduce stress, and be more productive by using the power of listening" Listen up: How to improve relationships, reduce stress, and be more productive by using the power of listening 2000

12 Myers, S. A, "Instructor socio-communicative style, argumentativeness, and verbal aggressiveness in the college classroom" 15 : 141-151, 1998

13 Weaver, J. B. III, "Individual differences in listening styles: Do you hear what I hear?" 20 (20): 381-387, 1996

14 Kirtley, M. D, "Exploring the impact of gender role self-perception on communication style" 22 (22): 190-209, 1999

15 Kiewitz, C, "Cultural differences in listening style preferences: A comparison of young adults in Germany, Israel, and The United States" 9 (9): 233-247, 1997

16 Gross, M. A, "Conflict Management orientation, interpersonal competency, verbal argumentativeness, and verbal aggressiveness" 1998

17 Cupach, W. R, "Competence in interpersonal conflict" New York: Mcgraw-hill 1997

18 Coeling, H. van E, "Communication styles that promote perceptions of collaboration, quality, and nurse satisfaction" 14 (14): 63-74, 2000

19 Canary, D. J, "A competence-based approach to examine interpersonal conflict: Test of a longitudinal model" 28 : 79-104, 2001

20 Newton, ". The use and consequences of verbal influence strategies during interpersonal disagreements. Human Communication Research" 1990

21 Sillars, ". The sequential and distributional structure of conflict interactions as a function of attributions concerning the locus of responsibility and stability of conflicts. In D. Nimmo" 217235-, 1980

22 O’Hair, ". The effect of gender deceit orientation and communication style on macro-assessment of honesty. Communication Quarterly" 1988

23 Fitzpatrick, ". Multifunctional coding of conflict resolution strategies in marital dyads. Family Relations" 1982

24 Norton,R, ". Foundation of a communicator style construct. Human Communication Research" 4 : 1978

25 Putnam, ". Communication strategies in organization conflict Reliability and validity of a measurement scale. In M. Burgoon" 629652-, 1982

26 Richmond, ". An investigation of self-perceived communication competence and personality orientations. Communications Research Reports" p. : 1989

27 Wheeless, ". A reinforcement model of the relationships of supervisors’ general communication styles and conflict management styles to task attraction. Communication Quarterly" 1990

28 B. H, ". A competence-based approach to the study of interpersonal conflict. In D. D. Cahn Conflict in personal relationships" 1994pp.183∼202

29 황정규, ". .한국 학생의 스트레스 특정과 형식.. 서울" 1990

30 구본용 외, ". .또래상담자 훈련프로그램 개발연구.. 서울 청소년대화의 광장." 1994