호텔實務英語 = Hotel service English

목차 (Table of Contents)

• 목차
• Preface = 3
• Unit One: Room Reservation = 11
• Dialog 1. Do you have a single room available? = 11
• Dialog 2. Can I put up at your hotel? = 14
• Dialog 3. How many nights will you stay? = 16
• Dialog 4. We've been expecting you. = 19
• Dialog 5. I made a reservation in here. = 20
• Dialog 6. Confiming the room reservation. = 27
• Dialog 7. They have to withdraw the trip. = 30
• Dialog 8. I'd like to get a room. = 31
• Dialog 9. Speaking at the airport. = 32
• Dialog 10. May I help you, sir? = 37
• Dialog 11. I'd like to have a room. = 38
• Dialog 12. Do you have a reservation? = 41
• Dialog 13. Would you fill out this form? = 44
• Dialog 14. We are rather full up. = 46
• Dialog 15. We have no vacant rooms at the moment. = 49
• Dialog 16. We want a reasonable room. = 50
• Dialog 17. There's just one vacancy right now. = 51
• Dialog 18. We were waiting for you. = 53
• Dialog 19. Do you have a vacancy? = 55
• Dialog 20. Why don't you try the hotel across the street? = 58
• Dialog 21. How do you spell your name? = 58
• Dialog 22. I telegraphed from San Francisco. = 74
• Unit Two: Doorman Service at the Hotel = 79
• Dialog 1. Shall I carry your bags? = 79
• Dialog 2. Will you bring my baggage inside? = 80
• Dialog 3. Here's, this is for you.(tipping) = 82
• Unit Three: Bellboy Service = 86
• Dialog 1. Come this way please. = 86
• Dialog 2. Your baggage, please? = 90
• Dialog 3. Will you get me some? = 91
• Dialog 4. I will show you to your room. = 98
• Unit Four: Room Service = 104
• Dialog 1. Will you bring breakfast? = 104
• Dialog 2. Give me some toast. = 105
• Dialog 3. Have a maid come to my room. = 107
• Dialog 4. Can you send up more hangers? = 110
• Dialog 5. Complaint by a guest. = 111
• Unit Five: Elevator Service = 114
• Dialog 1. Going up! = 114
• Unit Six: Morning Call Service = 117
• Dialog 1. I have to get up early. = 117
• Dialog 2. Wake me up at six. = 118
• Dialog 3. Did you sleep well? = 120
• Unit Seven: Telephone Service = 122
• Dialog 1. Make a long distance call to New York. = 122
• Dialog 2. Dial 9 first, please. = 123
• Unit Eight: Emergency Service = 125
• Dialog 1. Send for a doctor, please. = 125
• Unit Nine: Short Outing from Hotel = 128
• Dialog 1. How long will you be gone? = 128
• Dialog 2. Someone might come to visit me. = 129
• Unit Ten: Mail Service at Front Desk = 132
• Dialog 1. Any mail for me? = 132
• Dialog 2. Is there any mail for me? = 133
• Unit Eleven: Messenger Service at Hotel = 135
• Dialog 1. Will you have this parcel sent? = 135
• Unit Twelve: Laundry Service = 137
• Dialog 1. You get it back on the following day. = 137
• Dialog 2. This should be dry cleaned. = 140
• Dialog 3. What happened out side the hotel? = 146
• Unit Thirteen: Restaurant Service = 148
• Dialog 1. A table for three please. = 148
• Dialog 2. Right this way. = 150
• Dialog 3. Ready to order sir? = 155
• Dialog 4. How many? = 158
• Dialog 5. Tell me what this is? = 163
• Dialog 6. Can you explain to me? = 169
• Dialog 7. Want to try it? = 170
• Dialog 8. Let me have the menu, please. = 171
• Dialog 9. Do I pay you? = 172
• Dialog 10. What can you recommend? = 173
• Dialog 11. Complaint of the bill. = 178
• Dialog 12. Breakfast. = 180
• Unit Fourteen: Coffee Shop Service = 186
• Dialog 1. What would you like? = 186
• Dialog 2. May I take your order? = 187
• Dialog 3. Would you care for something to drink? = 187
• Unit fifteen: Parcel Expected by Hotel Guest = 189
• Dialog 1. Is it paid for? = 189
• Unit Sixteen: At the Bar counter = 190
• Dialog 1. Give me scotch, please. = 190
• Dialog 2. Make it very cold. = 197
• Unit Seventeen: Buying Things at the Store = 200
• Dialog 1. I prefer the red one. = 201
• Dialog 2. I will take this. = 203
• Dialog 3. How much do you want for that? = 204
• Dialog 4. Can you make me a suit of clothes? = 206
• Unit Eighteen: Porter Service = 212
• Dialog 1. Trunk checked for Pusan. = 212
• Dialog 2. Pick up at Pusan station. = 213
• Unit Nineteen: Cashiers Service(Front Desk) = 216
• Dialog 1. I'd like to pay my bill. = 216
• Dialog 2. I am leaving today. = 217
• Dialog 3. What does the bill amount to? = 219
• Dialog 4. You have to pay an additional charge. = 221
• Dialog 5. Don't you count the money? = 222
• Dialog 6. I lost my luggage ticket. = 224
• Dialog 7. A phone call from the airport. = 227
• Appendix: Hotel Glossary = 231
• Tourist Hotels in Korea as of Dec. 1987 = 272