연구논문 : 관광호텔종사원의 갈등관리방법이 이직의사에 미치는 영향 : 마키아벨리즘 유형과 A형 성격을 중심으로 = A Study on Influence upon Turnover Intention of Conflict Managing Methods of Tourist Hotel Employees - Focused on Machiavelli Type and A Type Personality

다국어 초록 (Multilingual Abstract)

This paper attempts to investigate relationships between the conflict management method, the variables of conflict, and the degrees of differences that have impacts on the conflict perception level according to the method of conflict management. The empirical research indicated that some relationships exist among these variables, but not all predicted relationships were supported. The possible actual applications, on the basis of research results, can be illustrated as below. First, I designed three types of conflict management methods in order to measure the individual conflict management methods. They were egocentric type, allocentrics type and integration type. Second, it was necessary to consider the individual differences of selecting conflict management method according to the personality type. Therefore, we have to inquire the individual difference when we hire new employees' . Because theoretically the influence of that difference on the level of conflict perception is not only important but also it affects on the and turnover intension. I got the same results in this paper. In depth summary and future direction of a study were suggested through the discussion section.