공공조직에서 상사신뢰와 조직유효성에 미치는 영향 = Trust on Superiors and Organizational Effectiveness

다국어 초록 (Multilingual Abstract)

The high commitment of a revenue officer makes to raise efficiency, can be directly related to task result and validity. The fundamental process through trust in superior, consisting the core of tax execution, needs to be studied significantly. This study is proposed to verify the practical influence of trust in superior with respect to productivity, participation in decision-making, and concentration. These factors are important prerequisites with respect to task processing of a tax revenue officer. As the result of analysis, the more trust in superior effects on the statue of productivity, participation in decision-making and concentration. It is the proof that the trust in superior procedure contributes in the aspects of productivity, participation in decision-making and concentration through the process of encouraging organizational validity.

국문 초록 (Abstract)

본 연구에서는 공공조직에서의 공무원들을 대상으로 업무수행과정에서 상사에 대한 신뢰가 조직유효성요인인 조직몰입과 의사결정참여 그리고 직무성과에 어느 정도 영향을 미치는지, 이러한 신뢰와 조직유효성이 세무공무원과 일반공무원에 있어서 차이가 있는지를 실증적으로 검증한 연구이다. 검증결과, 세무공무원과 일반공무원 모두 상사에 대한 신뢰가 높을수록 조직의 몰입도와 직무수행에 관련한 의사결정의 참여도 그리고 직무성과에 높은 영향을 미치는 것으로 나타났다. 신뢰와 조직유효성이 세무공무원과 일반공무원들에 있어서 차이가 있는지에 대한 분석결과는, 상사신뢰는 세무공무원이 높은 것으로 나타났으며, 조직몰입은 일반공무원이 높은 것으로 나타났다. 의사결정의 참여정도에 대해서는 세무공무원이 높았으나 통계적으로 유의하지 않았고, 직무성과는 세무공무원이 높은 것으로 나타났다.

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