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Taking A Measured Approach to Library Management: Performance Evidence Applications and Culture
Davies, J. E. IFLA PUBLICATIONS 2006 p.17-32
Statistics and Strategy: Statistics and Performance Measurements as a Social Process
Wimmer, U. IFLA PUBLICATIONS 2006 p.33-42
Comparing libraries: from official statistics to effective strategies
Hoivik, T. IFLA PUBLICATIONS 2006 p.43-64
Cyberspace and market place: library messages beyond the border
Wilson, M. C.; Tehrani, F. IFLA PUBLICATIONS 2006 p.65-79
Using Customer Data for Improved Strategic Marketing Planning and Decisionmaking
Koontz, C. IFLA PUBLICATIONS 2006 p.107-115
Library Statistics without Fear
Maleszewski, E.; Huang, M. B. IFLA PUBLICATIONS 2006 p.116-137
Zacares, I. L.; Monton, M. O. IFLA PUBLICATIONS 2006 p.138-152
Development of Estonian public libraries during the last decade. (1994-2004)
Jogi, M. IFLA PUBLICATIONS 2006 p.153-160