글로벌 복합운송인의 불확실성, 조직구조 및 성과 간의 관계 = The Relationships among Uncertainty, Organizational Structure, and Performance of Global Multimodal Transport Operators

다국어 초록 (Multilingual Abstract)

The aim of this study is to examine the relationship between environmental uncertainty, organizational structure, and the performance of global multimodal transporters. Based on prior research, theoretical relationships among the variables were proposed and tested through a survey of sample firms. A total of 137 responses were collected and analyzed cluster analysis, analysis of variance, and post hoc analysis tests. The key implications are as follows. Firms perceiving high environmental uncertainty tend to adopt organic organizational structures and, in turn, achieve higher service performance. These findings are consistent with contingency theory, which posits that organizational structure should align with environmental conditions. In uncertain environments, organic structures facilitate greater flexibility and faster responsiveness to change, thereby contributing to improved service outcomes.