GBPR 준비도 분석에 관한 연구 = An Exploratory Study on the Analysis of Readiness of Business Process Reengineering in Local Government

다국어 초록 (Multilingual Abstract)

Government Business Process Reengineering(GBPR) is the fundamental rethinking and radical redesign of business core processes to bring about dramatic improvements in performance under political conditions characteristic of the public sector environment. The Readiness Assessment is based upon the following key definitions: Business Process is a specific ordering of work activities across time and place, with a beginning, an end, and clearly defined inputs and outputs that deliver value to customers. The Readiness Assessment questions are designed specifically to help Government organizations assess their readiness for BPR. because of the critical need for Administrative agencies to identify factors essential to successful BPR at the earliest possible stage before making major investments in time, money, and human resource. GBPR Readiness Assessment Questions consist of 7 Variables. That is, to gain Leadership Commitment, plan for action and communicate, integrate technology with Reengineering, anticipate resources and roles, develop performance measures, structure Reengineering teams. These factors are highly inter-related and found to fit as a results of tests about reliability and validity, but they are a little bit moderated by Interview and factor analysis. We`ve tried a Questionnaire Survey to the Public officials working for Seoul Metropolitan City and SeoGu, KwangJu City to find out if there is any gap between operating Authority, GBPR-experience, Job specific factors, personal characteristic factors in GBPR Readiness Assessment. The Review of the Research Model and it`s Hypothesis indicated that there was a partical gap within such variables as awareness of the necessity of GBPR, place of duty, personal characters factors in the Readiness, while so little difference was noticed within the variables like the operating Authority, GBPR-experience, Job specific factors. and it was shown that the Support and Committment of Top Management was the most important factor for success of GBPR.