How to work with and lead people not like you : practical solutions for today's diverse workplace

목차 (Table of Contents)

• CONTENTS
• Acknowledgments = xi
• Part Ⅰ Working with People Not Like You : How to Build Relationships and Foster Connections across Different Cultures and Values = 1
• Chapter 1 "I Used to Just Be Able to Do My Job - Now I Have to Be Politically Correct" = 3
• Diversity Fatigue - Why People Roll Their Eyes When They Hear the Word "Diversity" = 6
• The New Demographics = 8
• Working with People Not Like You is the New Normal = 10
• We're Not Going Back to the Way Things Used to Be = 11
• Resentment is a Choice = 15
• Chapter 2 How to Break the Ice, Show Respect, and Build Trust with People Not Like You = 17
• Step 1 : Break the Ice by Starting a Conversation = 21
• Step 2 : Focus on the Person, Not Their Differences = 22
• Step 3 : Find Common Ground - It's There Somewhere = 24
• Chapter 3 How Do We Talk about Real Differences in People and Groups That Create Conflict or Hurt Productivity - Without Stereotyping or Offending? = 29
• How to Have a Constructive Conversation about Conflict with People Who Are Different from You = 36
• Four Magic Words That Make It Easier to Start a Conversation about Conflict = 40
• Chapter 4 Working with People Who Don't Speak English = 47
• Chapter 5 Dealing with People, Groups, or Values You Don't Like : How to Get Along and Work Together Anyway = 55
• Part Ⅱ Leading People Not Like You - How to Get a Diverse Group of People to Trust Each Other and Work Together = 63
• Chapter 6 How to Break the Ice and Build Trust in Diverse Work Groups = 65
• Start Here = 68
• How to Break the Ice with Diverse Team Members = 68
• Leading a Virtual Team = 70
• Building Trust = 71
• Chapter 7 The Leader's Role : Educating and Setting the Example = 77
• Making "We Value Diversity" Real for Your People = 83
• Dos and Don'ts for Leading People Not Like You = 88
• Chapter 8 Dealing with Conflict and Prejudice and Having Hard Conversations about Differences = 93
• Don't Shy Away from Constructive Conflict = 95
• Dealing with Naysayers and Derailers = 101
• Chapter 9 Don't Just Hire People Who Are Like You - But Avoid Tokenism = 105
• It's Not as Simple as "The Best Person for the Job" = 109
• Bring It Back to Business = 109
• Don't Hire the Wrong Person - Just to Satisfy a Desire for Diversity = 110
• Top Down Beats Bottom Up = 111
• Chapter 10 Navigating the Waters of Promotions and Professional Development = 113
• Chapter 11 Making Accommodations for Employees - Do You Have To? = 123
• Telecommuting, Parenthood, and Prayers, Oh My! = 127
• Bring It Back to Business = 131
• Conclusion = 133
• Index = 135