의사소통이 조직신뢰와 노조몰입에 미치는 영향: 코레일 경북본부 구성원들을 중심으로 = The Effects of Communication on Organizational Trust and Union Commitment

다국어 초록 (Multilingual Abstract)

Effective communication is critical factor to build organizational trust and commitment. Poor communication is probably the most frequently cited source of interpersonal conflict.
The purpose of this study is to empirically examine the effects of communication on organizational trust and union commitment. To conduct such examination, the author (i) designated communication, organizational trust and union commitment as variables and (ii) designed a research model and set up a hypothesis by conducting preceding studies on the variables. To examine the hypothesis, the author conducted a survey on employees of KORAIL Kyeongbuk province and analyzed the survey based on collected one hundred ninty seven (197) copies of questionnaire.
The summary of what this study has concluded by empirical analysis is as follows: First, communication had positive effect on organizational trust. Second, communication have been found to be positive effect on union commitment. Third, the coefficient of correlation between organizational trust and union commitment shows that organizational trust and union commitment are very independent variables. Fourth, as a result of analyses on the means of variables such as communication, organizational trust and union commitment, especially the level of organizational trust is very low (3.8248).
The implications which this study are as follows. First, this study has discovered that communication had positive effect on organizational trust and union commitment. This result confirms that communication is one of the important variables that affect organizational effectiveness. Second, considering the reality of KORAIL, which tries to establish a labor-management community culture, these results indicate that communication needs to be more activated. The activation of communication can ultimately promote organizational trust.
This study have limitations in that was conducted based on cross-sectional design of research. Also a small sample size by taking only 197 copies of questionnaire that may lead to limitation in generalization of the conclusions in this study.