The Role of Interpersonal Conflict and Perceived Organizational Support in the Relationship between Workplace Ostracism and Performance

다국어 초록 (Multilingual Abstract)

Recently, workplace ostracism has been gaining some attention as the frequency has been on the rise and the negative impacts have been greatly affecting organizational members. As teamwork is basically a universal concept within organizations, the quality of the relationship between organizational members is an essential facet to organizational performance. In this perspective, the current study investigated workplace ostracism with task and contextual performance and the mediating effect of interpersonal conflict and the moderating effect of perceived organizational support. The study was designed using a two wave survey and sampled 247 employees and found interpersonal conflict to mediate the relationship between workplace ostracism with task and contextual performance and perceived organizational support to moderate the relationship between interpersonal conflict and contextual performance. In addition, perceived organizational support was found to moderate the mediated relation.

참고문헌 (Reference)

1 최항석, "상사의 커뮤니케이션 능력이 하급직원의 직무효능감과 조직몰입에 미치는 영향 - 서울지역 공공도서관을 중심으로 -" 산업경영연구소 37 (37): 155-176, 2014

2 Zhao, H., "Workplace ostracism and hospitality employees’ counterproductive work behaviors : The joint moderating effects of proactive personality and political skill" 33 : 219-227, 2012

3 Brewer, M. B., "Who is the"we"? Levels of collective identity and self-representation" 71 (71): 83-93, 1996

4 Sommer, K. L., "When silence speaks out louder than words : Explorations into the intrapsychic and interpersonal consequences of social ostracism" 23 (23): 225-243, 2001

5 Lazarus, R., "Vexing research problems inherent in cognitive-mediational theories of emotion and some solutions" 6 (6): 183-196, 1995

6 Turner, J. C., "The social dimension:European developments in social psychology" Cambridge University Press 1984

7 O’Reilly, J., "The negative impact of ostracism on thwarted belongingness and workplace contributions" 2009

8 Baron, R. M., "The moderator-mediator variable distinction in social psychology research : Conceptual, strategic, and statistical considerations" 51 (51): 1173-1182, 1986

9 Hakenen, J. J., "The job demands-resources model : A three-year cross-lagged study of burnout, depression, commitment, and work engagement" 22 (22): 224-241, 2008

10 Hitlan, R. T., "The influence of workplace exclusion and personality on counterproductive work behaviors : An interactionist perspective" 18 (18): 477-502, 2009

11 Leung, A. S. M., "The impact of workplace ostracism in service organizations" 30 (30): 836-844, 2011

12 Jehn, K. A., "The dynamic nature of conflict : A longitudinal study of intragroup conflict and group performance" 44 (44): 238-251, 2001

13 Ferris, D. L., "The development and validation of the workplace ostracism scale" 93 (93): 1348-1366, 2008

14 Bryne, D., "The attraction paradigm" Academic Press 1971

15 Jeong, M. G., "The Effect of Percieved Organizational Competence and Climate on the Organizational Commitment" 38 (38): 183-203, 2015

16 De Dreu, C. K. W., "Task versus relationship conflict, team performance, and team member satisfaction : A meta-analysis" 88 (88): 741-749, 2003

17 Borman, W. C., "Task performance and contextual performance : The meaning for personnel selection research" 10 (10): 99-109, 1997

18 Hobfoll, S. E., "Stress, Culture, and Community: The Psychology and Philosophy of Stress" Plenum Press 1998

19 Carnevale, P. J., "Social values and social conflict in creative problem solving and categorization" 74 (74): 1300-1309, 1998

20 Ashforth, B. E., "Social identity theory and the organization" 14 (14): 20-39, 1989

21 Turner, J. C., "Social identity and intergroup relations" Cambridge University Press 1982

22 Baumeister, R. F., "Social exclusion impairs self-regulation" 88 (88): 589-604, 2005

23 Twenge, J. M., "Social exclusion and the deconstructed state : Time perception, meaninglessness, lethargy, lack of emotion, and self-awareness" 85 (85): 409-423, 2003

24 Preacher, K. J., "SPSS and SAS procedures for estimating indirect effects in simple mediation models, Behavior Research Methods" 36 (36): 717-731, 2004

25 Weiss, H. M., "Research in organizational behavior: An annual series of analytical essays and critical reviews" JAI Press 181-174, 1996

26 Turner, M. E., "Rediscovering the social group : A self-categorization theory" Basil Blackwell 1987

27 Borman, W. C., "Personnel selection in organizations" Jossey-Bass 1993

28 Rhoades, L., "Perceived organizational support : A review of the literature" 87 (87): 698-714, 2002

29 Eisenberger, R., "Perceived organizational support" 71 (71): 500-507, 1986

30 Williams, K. D., "Ostracism : The power of silence" Guilford 2002

31 Williams, K. D., "Ostracism" 58 : 425-452, 2007

32 Aiken, L. S., "Multiple regression : Testing and interpreting interactions" Sage 1991

33 Williams, L. J., "Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors" 17 (17): 601-617, 1991

34 Erez, M., "Is group productivity loss the rule or the exception? Effects of culture and group-based motivation" 39 (39): 1513-1537, 1996

35 Robinson, S. L., "Invisible at work : An integrated model of workplace ostracism" 39 (39): 203-231, 2013

36 Brewer, M. B., "In-group bias in the minimal intergroup situation : A cognitive-motivational analysis" 86 (86): 307-324, 1979

37 Twenge, J. M., "If you can’t join them, beat them : Effects of social exclusion on aggressive behavior" 81 (81): 1058-1069, 2001

38 Janssen, O., "How task and person conflict shape the role of positive interdependence in management teams" 25 (25): 117-141, 1999

39 Banki, S., "How much or how many? Partial ostracism and its consequences" University of Toronto 2012

40 Hogg, M. A., "From I to we: Social identity and the collective self" 4 (4): 81-97, 2000

41 Aryee, S., "Family-responsive variables and retention-relevant outcomes among employed parents" 51 (51): 73-87, 1998

42 Lustenberger, D. E., "Exploring the effects of ostracism on performance and intrinsic motivation" 23 : 283-304, 2010

43 Pelled, L. H., "Exploring the black box : An analysis of work group diversity, conflict, and performance" 44 (44): 1-28, 1999

44 Coyle-Shapiro, J. A. M., "Exchange relationships : Examining psychological contracts and perceived organizational support" 90 (90): 774-781, 2005

45 Jehn, K. A., "Enhancing effectiveness : An investigation of advantage and disadvantage of value-based intragroup conflict" 5 (5): 223-238, 1994

46 Van Scotter, J., "Effects of task performance and contextual performance on systemic rewards" 85 (85): 526-535, 2000

47 Amason, A., "Distinguishing the effects of functional and dysfunctional conflict on strategic decision making : Resolving a paradox for top management teams" 39 (39): 123-148, 1996

48 Tajfel, H., "Differentiation between social groups: Studies in the social psychology of intergroup relations" Academic Press 1978

49 Spector, P. E., "Development of four self-report measures of job stressors and strain : Interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory" 3 (3): 356-367, 1998

50 Pelled, L. H., "Demographic diversity, conflict, and work group outcomes : An intervening process theory" 7 (7): 615-631, 1996

51 Hobfoll, S. E., "Conservation of resources : A new attempt at conceptualizing stress" 44 (44): 513-524, 1989

52 Deustch, M., "Conflicts : Productive and destructive" 25 (25): 7-41, 1969

53 Giebels, E., "Conflict stress and reduced well-being at work : The buffering effect of third-party help" 14 (14): 137-155, 2005

54 Alper, S., "Conflict management, efficacy, and performance in organizational teams" 53 (53): 625-642, 2000

55 Wall, J. A. Jr., "Conflict and its management" 21 (21): 515-558, 1995

56 Barki, H., "Conceptualizing the construct of interpersonal conflict. International" 15 (15): 216-244, 2004

57 Wright, T. A., "Commitment, psychological well-being and job performance : An examination of conservation of resources(COR)theory and job burnout" 9 (9): 389-406, 2004

58 Williams, K. D., "Aversive interpersonal behaviors" Plenum 133-170, 1997

59 Carver, C. S., "Attention and self-regulation: A control-theory approach to human behavior" Springer-Verlag 1981

60 Bies, R. J., "Antisocial behavior in organizations" Sage Publications 18-36, 1997

61 Rhoades, L., "Affective commitment to the organization : The contribution of perceived organizational support" 86 (86): 825-836, 2001

62 Preacher, K. J., "Addressing moderated mediation hypotheses : Theory, methods, and prescriptions" 42 (42): 185-227, 2007

63 Jehn, K. A., "A qualitative analysis of conflict types and dimensions in organizational groups" 42 (42): 530-557, 1997

64 Jehn, K. A., "A multi-method examination of the benefits and detriments of intragroup conflict" 40 (40): 256-282, 1995

65 Hong, H. S., "A Study on the Relationship between Compensation Extrinsic, Intrinsic Motivarion" 27 (27): 259-281, 2014