中小企業 構成員의 커뮤니케이션 行態에 관한 硏究 = A study on the communication state of constituent members in medium and suall-sized enterprises

다국어 초록 (Multilingual Abstract)

This study is done to read the development of communicational structure and role attendant upon organizational changes and developments. And with the hypothesis that the communicational function and role are changing following the change in organization as subdivision, specialization and mechanization, we planned to know the change in rate of communicational satisfaction & job-satisfaction, members' feeling of loss & frustration and their countermeasures.
The result, after we settled the subjects of study and hypothesis -three of each-, are as following;
SUBJECT OF STUDY 1.
What s the effect of satisfaction of the part on an official and unofficial communication?
Hypothesis 1.
It has a difference between the effect and satisfaction on an official and on unofficial communication.
As we analyzed and classfied the inside communication stream of the object enterprise, there were 5 official and 6 non-official communication groups coexisting.
SUBJECT OF STUDY 2.
What s the organizers (members) reflection according ro the orgznization of specialization and subdivision?
Hypothesis 2.
The satisfaction of the communication would be lower according to the organization of specialization and subdivision.
The level of communicational and functional satisfaction attendant upon systematic business' specialization and subdivision. That's to say, no decline in satisfactory rate upon specialization nor subdivision.
SUBJECT OF STUDY 3.
What does the reaction of the activities following-up the satisfaction according to the personal matters of the small groups?
Hypothesis 3.
It would have wide activation according to the personal matters of the small groups.
Any member's tendence on self-privatization could not be verified statistically though they were presupposed to show a tendence to gain satisfaction in family or in activity in small-group as they couldn't get any in communication or job inside the system(because of the specialization & subdivision). Just, the correlation between the satisfaction due to the activity in small group and that due to the activity in organized group was certified; the more the (constituent) member is satisfied in his leisure time, the more he is in his job and communication.
Finally what is to be added, there exist a limit on study to generalize this thesis' consequence since the number of members in object enterprises were fewer. However, this can give a significance to the society that bears more and more medium and small-sized enterprises.

목차 (Table of Contents)

• 목차
• 제1장 서론 = 1
• 제1절 문제제기 = 1
• 제2절 연구목적과 연구문제 = 2
• 제3절 논문의 구성 = 3
• 제2장 이론적 배경 = 4
• 제1절 조직커뮤니케이션의 구조와 기능 = 4
• 제2절 조직커뮤니케이션에 관한 이론적 접근 = 17
• 제3절 커뮤니케이션의 만족도와 사사화 = 20
• 제4절 선행 연구문헌 고찰 = 25
• 제3장 연구방법 = 30
• 제1절 연구대상 = 30
• 제2절 연구문제 = 30
• 제3절 설문지구성 = 31
• 제4절 자료의 처리와 분석 방법상 = 32
• 제4장 결과 분석 = 34
• 제1절 인구통계학적 특성과 커뮤니케이션 만족도 = 34
• 1) 인구통계학적 특성 = 34
• 2) 인구통계학적 변인에 따른 커뮤니케이션 만족도 차이 = 36
• 제2절 커뮤니케이션 네트워크 분석 = 38
• 1) 공식적 커뮤니케이션 네트워크 = 38
• 2) 비공식적 커뮤니케이션 네트워크 = 40
• 3) 커뮤니케이션 역할과 만족도 = 42
• 제3절 전문화·세분화와 커뮤니케이션 = 44
• 제4절 사사화(私事化)와 커뮤니케이션 = 45
• 제5절 커뮤니케이션 상황분석 = 49
• 1) 공식커뮤니케이션 현황 = 49
• 2) 비공식 커뮤니케이션 상황 = 54
• 제5장 결론 및 연구의 한계 = 57
• 참고문헌 = 60
• ABSTRACT = 62
• 부록 (설문지) = 65